Assistant Branch Manager — Lead Growth, Service & Community

Woodforest National Bank; Winston-Salem (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) ESOP match

Paid time off

Medical coverage

Job summary

Woodforest National Bank invites an experienced Assistant Branch Manager to lead daily branch operations in Winston-Salem, NC. You will support the Branch Manager in sales, service, and community initiatives, while coaching staff to deliver the Woodforest Experience.

You will balance customer engagement, frontline coaching, and compliance, driving deposit growth and branch performance with a strong ownership mindset across all activities.

Qualifications

• 3 years of relevant and transferrable sales and/or customer service experience.
• OR an Associate’s degree and 2 years of relevant and transferrable sales and/or customer service experience;
• OR a Bachelor’s degree and 1 year of relevant and transferrable sales and/or customer service experience.
• Demonstrated leadership capability; prior supervisory or coaching experience preferred.
• Strong interpersonal, communication, and marketing-oriented sales skills
• Comfort working in a performance-driven retail banking environment
• Ability to work flexible or extended hours based on business needs

Responsibilities

• Partner with the Branch Manager to operate the branch with a business-owner mindset, supporting retail growth, deposit performance, and customer acquisition.
• Drive individual and team contribution to branch sales goals through proactive customer engagements, referrals, and marketing efforts.
• Support branch operations by ensuring compliance with policies, procedures, audits, and cash controls while modeling accountability and attention to detail.
• Deliver the Woodforest Experience by maintaining a strong personal presence in the branch, engaging customers with warmth, professionalism, and solution-focused conversations, while resolving customer concerns effectively.
• Coach and support team members to uncover customer needs and confidently recommend retail banking products and services that add value.
• Ensure customers receive consistent, high-quality service across teller, platform, and digital interactions.
• Embrace and promote a technology-forward retail banking experience for both customers and team members.
• Support and participate in branch-level community engagement and retail marketing activities that strengthen Woodforest’s local presence.
• Build and maintain relationships with retail partners, community members, and local businesses to drive branch traffic and relationship growth.
• Partner with Community Development Relationship Managers and branch leadership to execute outreach efforts aligned with community needs and branch goals.
• Uphold the highest ethical standards in all customer, employee, and partner interactions.
• Ensure compliance with regulatory requirements and strict protection of customer confidentiality and privacy.
• Foster a culture of trust, transparency, and respect within the branch team.
• Act as a visible leader and role model, reinforcing expectations around performance, behaviors, and customer experience.
• Coach, mentor, and support team members through observation, feedback, and on-the-job development.
• Assist with scheduling, workflow management, and coverage planning to support efficient operations.
• Perform branch servicing duties as needed, including teller transactions, account opening, cash handling, ATM servicing, and audits.
• Practice prudent expense management and resource stewardship.

Skills

Leadership

Interpersonal skills

Marketing-oriented sales

Flexibility

Customer service

Education

High School Diploma or equivalent

Associate’s degree

Bachelor’s degree

Job description

Woodforest National Bank invites an experienced Assistant Branch Manager to lead daily branch operations in Winston-Salem, NC. You will support the Branch Manager in sales, service, and community initiatives, while coaching staff to deliver the Woodforest Experience.

You will balance customer engagement, frontline coaching, and compliance, driving deposit growth and branch performance with a strong ownership mindset across all activities.