Branch Growth & Service Leader

Woodforest National Bank; Sporting Hill (PA); Vor Ort; USD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

ESOP

Medical Coverage

Paid Time Off

Career Growth

Zusammenfassung

Woodforest National Bank seeks an Assistant Branch Manager to support the Branch Manager in driving performance, customer relationships, and operational excellence at the PA branch. You will coach frontline staff, execute retail sales and marketing strategies, and uphold Woodforest’s Core Values of Ownership, Service, Community and Integrity.

You will balance customer engagement with risk management, lead by example, and participate in community outreach to strengthen the branch’s presence and

Qualifikationen

• 3 years of relevant and transferrable sales and/or customer service experience.
• OR an Associate’s degree and 2 years of relevant and transferrable sales and/or customer service experience.
• OR a Bachelor’s degree and 1 year of relevant and transferrable sales and/or customer service experience.
• Demonstrated leadership capability; prior supervisory or coaching experience preferred.
• Strong interpersonal, communication, and marketing-oriented sales skills.
• Comfort working in a performance-driven retail banking environment.
• Ability to work flexible or extended hours based on business needs.

Aufgaben

• Operate the branch with a business-owner mindset to drive growth and customer acquisition.
• Drive sales through proactive customer engagements, referrals, and marketing efforts.
• Ensure compliance with policies, procedures, audits, and cash controls.
• Coach and support team members to identify customer needs and promote banking products.
• Promote a technology-forward retail banking experience and ensure high-quality service.

Kenntnisse

Sales aptitude

Customer service

Leadership

Communication

Marketing skills

Adaptability

Ausbildung

High School Diploma or equivalent

Bachelor’s degree (optional) with experience

Jobbeschreibung

Woodforest National Bank seeks an Assistant Branch Manager to support the Branch Manager in driving performance, customer relationships, and operational excellence at the PA branch. You will coach frontline staff, execute retail sales and marketing strategies, and uphold Woodforest’s Core Values of Ownership, Service, Community and Integrity.

You will balance customer engagement with risk management, lead by example, and participate in community outreach to strengthen the branch’s presence and