Assistant Branch Manager: Lead, Coach & Member Experience

Argent Credit Union; Glen Allen (VA); On-site; USD 48,000 - 73,000; Full time

Job summary

Argent Credit Union in Glen Allen, VA seeks an Assistant Branch Manager to lead a service-minded team and deepen member relationships. You will support the Senior Retail Manager with coaching, scheduling and guiding staff across service channels and work directly with members to enhance their experience.

Responsibilities include supervising daily branch activities, developing staff, maintaining branch systems, handling deposits and loans, and resolving member issues while building trust and

Qualifications

• 3 years of lending or customer service experience at a credit union or other financial institution.
• Supervisory experience or demonstrated leadership for at least 1 year.
• Strong communication, coaching, conflict resolution and sales skills.
• High integrity and a team-first attitude.
• College degree and solid computer skills preferred.

Responsibilities

• Help supervise daily branch activities, including work assignments, scheduling and staff coverage across all service channels
• Coach, motivate and develop team members to meet branch and individual performance goals
• Keep branch operations running smoothly by monitoring systems and equipment, resolving issues and planning for downtime
• Perform all branch functions as needed, including opening and closing the branch
• Help members with deposit accounts, consumer and mortgage loans, debit cards, automatic payments and online banking
• Assess members’ financial needs and recommend products, services and promotions that fit them
• Resolve member complaints and errors, help prevent fraud, and build long-term member relationships

Skills

Lending or customer service

Supervisory / leadership

Communication & coaching

Teamwork & integrity

Education

College degree

Tools

Computer skills

Job description

Argent Credit Union in Glen Allen, VA seeks an Assistant Branch Manager to lead a service-minded team and deepen member relationships. You will support the Senior Retail Manager with coaching, scheduling and guiding staff across service channels and work directly with members to enhance their experience.

Responsibilities include supervising daily branch activities, developing staff, maintaining branch systems, handling deposits and loans, and resolving member issues while building trust and