Assistant Branch Manager

ADP, Inc.; Glen Allen (VA); On-site; USD 48,000 - 72,000; Full time

Job summary

Argent Credit Union is seeking an Assistant Branch Manager in Glen Allen, VA, to lead a branch team and deliver exceptional member experiences. You will support the Senior Retail Manager with coaching, scheduling, and daily operations while engaging with members to deepen relationships.

The role emphasizes staff development, operational efficiency, and proactive problem solving. A college degree and strong computer skills are preferred, with an on-site office environment and a salary range

Qualifications

• 3 years of lending or customer service experience at a credit union or other financial institution.
• Supervisory experience or demonstrated leadership 1 year minimum.
• Strong communication, coaching, conflict resolution and sales skills.
• High integrity and a team-first attitude.
• College degree and solid computer skills preferred.

Responsibilities

• Supervise daily branch activities, including work assignments, scheduling and staff coverage across all service channels.
• Coach, motivate and develop team members to meet branch and individual performance goals.
• Monitor systems and equipment, resolve issues and plan for downtime to keep branch operations running smoothly.
• Perform all branch functions as needed, including opening and closing the branch.
• Assist members with deposit accounts, loans, debit cards, and online banking; promote products and services.
• Assess members’ financial needs and recommend suitable products, services and promotions.
• Resolve member complaints, help prevent fraud, and build long-term relationships.

Skills

Customer service

Leadership

Communication

Sales skills

Teamwork

Education

College degree

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Assistant Branch Manager

1 Attachments

Salary Range: $23.30 To $34.94 Annually

Assistant Branch Manager – Argent Credit Union

About the Role

Argent Credit Union is looking for a service-minded leader to help our branch team give members an excellent experience. In this role, you’ll support the Senior Retail Manager in leading, coaching and scheduling branch staff, and you’ll also work directly with members to deepen their relationship with the credit union.

What You’ll Do

• Help supervise daily branch activities, including work assignments, scheduling and staff coverage across all service channels
• Coach, motivate and develop team members to meet branch and individual performance goals
• Keep branch operations running smoothly by monitoring systems and equipment, resolving issues and planning for downtime
• Perform all branch functions as needed, including opening and closing the branch
• Help members with deposit accounts, consumer and mortgage loans, debit cards, automatic payments and online banking
• Assess members’ financial needs and recommend products, services and promotions that fit them
• Resolve member complaints and errors, help prevent fraud, and build long-term member relationships

What You Bring

• 3 years of lending or customer service experience at a credit union or other financial institution
• Supervisory experience or demonstrated leadership 1 year minimum
• Strong communication, coaching, conflict resolution and sales skills
• High integrity and a team-first attitude
• College degree and solid computer skills preferred

Work Environment

This is an office-based role. It involves regular standing, walking and reaching, plus occasionally lifting items up to 25 lbs.