Assistant Branch Manager

Argent Credit Union; Glen Allen (VA); Sur place; USD 48 000 - 73 000; Plein temps

Résumé du poste

Argent Credit Union in Glen Allen, VA seeks an Assistant Branch Manager to lead a service-minded team and deepen member relationships. You will support the Senior Retail Manager with coaching, scheduling and guiding staff across service channels and work directly with members to enhance their experience.

Responsibilities include supervising daily branch activities, developing staff, maintaining branch systems, handling deposits and loans, and resolving member issues while building trust and

Qualifications

• 3 years of lending or customer service experience at a credit union or other financial institution.
• Supervisory experience or demonstrated leadership for at least 1 year.
• Strong communication, coaching, conflict resolution and sales skills.
• High integrity and a team-first attitude.
• College degree and solid computer skills preferred.

Responsabilités

• Help supervise daily branch activities, including work assignments, scheduling and staff coverage across all service channels
• Coach, motivate and develop team members to meet branch and individual performance goals
• Keep branch operations running smoothly by monitoring systems and equipment, resolving issues and planning for downtime
• Perform all branch functions as needed, including opening and closing the branch
• Help members with deposit accounts, consumer and mortgage loans, debit cards, automatic payments and online banking
• Assess members’ financial needs and recommend products, services and promotions that fit them
• Resolve member complaints and errors, help prevent fraud, and build long-term member relationships

Connaissances

Lending or customer service

Supervisory / leadership

Communication & coaching

Teamwork & integrity

Formation

College degree

Outils

Computer skills

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Assistant Branch Manager

Salary Range: $23.30 To $34.94 Annually

Assistant Branch Manager – Argent Credit Union

About the Role
Argent Credit Union is looking for a service-minded leader to help our branch team give members an excellent experience. In this role, you’ll support the Senior Retail Manager in leading, coaching and scheduling branch staff, and you’ll also work directly with members to deepen their relationship with the credit union.

What You’ll Do

• Help supervise daily branch activities, including work assignments, scheduling and staff coverage across all service channels
• Coach, motivate and develop team members to meet branch and individual performance goals
• Keep branch operations running smoothly by monitoring systems and equipment, resolving issues and planning for downtime
• Perform all branch functions as needed, including opening and closing the branch
• Help members with deposit accounts, consumer and mortgage loans, debit cards, automatic payments and online banking
• Assess members’ financial needs and recommend products, services and promotions that fit them
• Resolve member complaints and errors, help prevent fraud, and build long-term member relationships

What You Bring

• 3 years of lending or customer service experience at a credit union or other financial institution
• Supervisory experience or demonstrated leadership 1 year minimum
• Strong communication, coaching, conflict resolution and sales skills
• High integrity and a team-first attitude
• College degree and solid computer skills preferred

Work Environment
This is an office-based role. It involves regular standing, walking and reaching, plus occasionally lifting items up to 25 lbs.