Branch Lead: Member Experience & Coaching

Argent Federal Credit Union; Glen Allen (VA); On-site; USD 52,000 - 68,000; Full time

Job summary

Argent Credit Union is seeking an Assistant Branch Manager to lead a service-minded branch team and support the Senior Retail Manager in coaching, scheduling, and staff development, while serving members to deepen relationships.

This office-based role focuses on supervising daily branch activities, handling deposits and loans, resolving member issues, and ensuring smooth operations across service channels.

Qualifications

• 3 years of lending or customer service experience at a credit union or other financial institution.
• Supervisory experience or demonstrated leadership 1 year minimum.
• Strong communication, coaching, conflict resolution and sales skills.
• High integrity and a team-first attitude.
• College degree and solid computer skills preferred.

Responsibilities

• Help supervise daily branch activities, including work assignments, scheduling and staff coverage across all service channels
• Coach, motivate and develop team members to meet branch and individual performance goals
• Keep branch operations running smoothly by monitoring systems and equipment, resolving issues and planning for downtime
• Perform all branch functions as needed, including opening and closing the branch
• Help members with deposit accounts, consumer and mortgage loans, debit cards, automatic payments and online banking
• Assess members’ financial needs and recommend products, services and promotions that fit them
• Resolve member complaints and errors, help prevent fraud, and build long-term member relationships

Skills

Lending experience

Customer service

Leadership

Communication

Sales skills

Integrity

Education

College degree

Job description

Argent Credit Union is seeking an Assistant Branch Manager to lead a service-minded branch team and support the Senior Retail Manager in coaching, scheduling, and staff development, while serving members to deepen relationships.

This office-based role focuses on supervising daily branch activities, handling deposits and loans, resolving member issues, and ensuring smooth operations across service channels.