Assistant Branch Manager & Frontline Leadership Coach

Collins Community Credit Union; North Liberty (IA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Bonus

401k match

Tuition reimbursement

Disability insurance

Employee discounts

Career training & development

Job summary

Collins Community Credit Union in North Liberty seeks an Assistant Branch Manager to support the Branch Manager in driving performance, culture, and operational excellence. The role backs up frontline positions and ensures seamless member service across all channels.

You will coach, develop, and reinforce behaviors, lead onboarding, and help achieve branch KPIs while maintaining risk controls and compliance. A dynamic, member-focused leader thrives here.

Qualifications

• 1-3 years of experience in consumer lending, retail banking, or a sales-focused environment.
• Experience with loan origination, deposit account opening, or membership development is preferred.
• Must be able to obtain and maintain active NMLS registration.

Responsibilities

• Provide real-time coaching to frontline employees to improve service quality and referrals.
• Assist in onboarding and training of new hires and ensure alignment to branch standards.
• Perform daily frontline coverage including transaction processing, account openings, and lending support.
• Support Branch Manager in executing daily operational priorities, audits, and branch goals.
• Deliver exceptional member-first service across all channels and drive member engagement.

Skills

Leadership

Coaching

Customer service

Communication

Problem solving

Team collaboration

Multitasking

Education

NMLS registration

Tools

Loan origination system (LOS)

CRM software

Job description

Collins Community Credit Union in North Liberty seeks an Assistant Branch Manager to support the Branch Manager in driving performance, culture, and operational excellence. The role backs up frontline positions and ensures seamless member service across all channels.

You will coach, develop, and reinforce behaviors, lead onboarding, and help achieve branch KPIs while maintaining risk controls and compliance. A dynamic, member-focused leader thrives here.