Assistant Branch Manager Float, FT40

Jeanne D'Arc Credit Union; Dracut (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Jeanne D’Arc Credit Union is seeking a Float Assistant Branch Manager to oversee Member Experience teams and ensure accurate, compliant service across our eight locations. You will greet members, handle transactions, support product education, and maintain strong cash controls.

The role requires a minimum of associate-level education with NMLS credentials within 90 days, plus supervisory experience. You will travel between branches to cover coverage needs and lead staff efforts.

Qualifications

• Associate's degree or equivalent combination of education and experience.
• NMLS credentials required or obtained within 90 days of hire.
• Strong communication and customer service skills.

Responsibilities

• Manage cash levels and perform branch audits across locations.
• Greet members and handle transactions including openings, wires, and loan applications.
• Provide overrides within guidelines and train new team members at the branch.

Skills

Microsoft Office

Education

Associate Degree

NMLS credentials within 90 days

Tools

Microsoft Office

Job description

Join Our Team and Make an Impact! At Jeanne D’Arc Credit Union, we don’t just offer jobs - we build careers. With competitive pay, outstanding benefits, a supportive team environment, and endless growth opportunities, you’ll have everything you need to thrive.

We take pride in our team, who go above and beyond to deliver exceptional service and offer smart financial solutions to our members. If you’re looking for a rewarding role where you can make a difference in helping people and giving back to the community, we’d love to have you on board!

Float Assistant Branch Manager

As a Float Assistant Branch Manager, you will work under the leadership of the AVP – Regional Branch Officer and Branch Officer to provide direction to and oversight of assigned Member Experience team members and serve as a resource for all branch functions and services. You will welcome members and non-members and perform various transactions accurately and efficiently. You will adhere to Credit Union policies and procedures to ensure ethical and compliant business practices, build member relationships through education about products and services, support team members by assisting with challenging member questions and providing appropriate account overrides, manage cash inventory and conduct timely branch audits, manage a branch location in the absence of the Branch Officer, and float between any of our 8 locations to assist with coverage as needed.

Essential Functions & Responsibilities

• Manage cash levels and perform weekly, monthly, and quarterly branch audits, including cashboxes, vault, ATMs, and TCRs.
• Greet members and provide relevant information regarding transactions, products, and services. Fulfill member service requests, including account opening, access services, maintenance, domestic wires, loan applications, and funding with authorized signing authority. Adhere to all branch processes, procedures, policies, and compliance regulations.
• Perform transactions of increased complexity, including IRA, business, and fiduciary account opening, initiate domestic and international wires, and take applications and close on home equity loans and lines of credit. Provide notary and medallion signature guarantee.
• Deescalate challenging member situations by problem‑solving and exercising sound judgment and decision‑making skills while demonstrating a special effort to say yes.
• Provide appropriate overrides within Credit Union guidelines and limits. Serve as a role model and train all new Member Experience team members within the branch location.
• Perform individual settlement procedures, balance MSR or teller cash drawer and daily transactions, and assist with or independently perform branch balancing.
• Actively engage in the relationship‑building process through educating and referring Credit Union products and services.
• Demonstrate a commitment to learning and thoroughly understanding all Credit Union deposit and loan products and services.
• Remain vigilant and aware of surroundings, report any unusual or suspicious behaviors, activity, or inconsistencies.
• Perform other job‑related duties as assigned.

Knowledge and Skills

Experience

Three years of related experience is required; previous supervisory experience preferred.

Education

Associate’s degree required or an equivalent combination of education and experience. Proper National Mortgage Licensing System (NMLS) credentials are required or obtained within 90 days of hire.

Interpersonal Skills

Position requires a significant amount of personal contact with others inside and outside the Credit Union, thus requiring a high degree of confidentiality, discretion, diplomacy, and tact in communication. Build relationships and foster positive interactions with Credit Union team members, members, and vendors by demonstrating friendly, helpful, and efficient service. Excellent written and verbal communication skills are required, including a positive tone, clear explanation of financial concepts, managing difficult conversations, and skillfully diffusing upset members. Patience, active listening, and sound judgment are required. Ability to motivate and influence the actions of others. Must be able to understand and communicate products, services, and regulations.

Other Skills

Proficient Microsoft Office skills and the ability to learn the core system and other related software are required. Must have the ability to apply cognitive reasoning to daily tasks, take ownership, and work independently and as part of a collaborative team. Must be highly motivated, detail‑oriented, organized, and efficient. Must be able to work in a professional, fast‑paced environment without sacrificing the quality and accuracy of work performed. This position requires standing, sitting, walking, reaching, and lifting to 30 lbs. regularly.

Your contributions will help our members achieve their financial goals while advancing your career in a dynamic and supportive environment.

Are you ready to grow with us? Apply today!