AVP Floating Branch Manager

Heritage Family Credit Union; Londonderry (VT); On-site; USD 56,194 - 70,243; Full time

Benefits offered by this job

Paid time off

Health, dental, and vision

401(k) match

Ongoing training opportunities

Volunteer time (8 hours)

Wellness/gym and hobby reimbursements

Job summary

Heritage Family Credit Union in Vermont seeks an AVP, Floating Branch Manager to guide multiple branches and deliver a world‑class member experience. You’ll lead operations, staff development, and cross‑functional collaboration to achieve growth and service goals.

Responsibilities include maintaining cash controls, ensuring compliance, and enhancing member relations across Bennington, Manchester, Londonderry and nearby areas.

Qualifications

• Five years of retail management/leadership experience.
• Sales experience and understanding of financial statements.
• Educational requirements: HS diploma or GED; associate or bachelor preferred.

Responsibilities

• Establish and maintain professional relationships with members and area businesses to drive branch growth.
• Handle escalated member issues and provide timely resolutions.
• Maintain a motivated, well-trained branch staff and ensure accurate transactions.
• Monitor branch performance, profitability, expenses, and budgets; coach staff.
• Ensure compliance with BSA/AML and credit union policies.
• Oversee cash handling, balancing, and ATM/ITM servicing.
• Ensure reliable attendance and perform other duties as assigned.

Skills

Retail management

Leadership

Sales experience

Financial statements

Communication

Education

High School diploma or GED

Associate degree in business or related field

Bachelor’s degree in business or related field preferred

Job description

This job was posted by https://www.vermontjoblink.com. For more information, please see: https://www.vermontjoblink.com/jobs/1395048

We’re Looking For

• Someone who puts members at the center and naturally brings people together to build a thriving, engaged community.
• A strong communicator who can build relationships, listen well, and convey information clearly.
• A team player with a growth mindset who is willing to learn, adapt, and bring enthusiasm to new challenges.

What You’ll Be Doing

• Building a member‑first experience that deepens relationships, expands engagement, and supports overall community growth.
• Driving meaningful results by owning key projects and collaborating across teams to make things happen.
• Supporting a positive workplace culture where communication, teamwork, and continuous improvement thrive.

Why Join Us

Heritage Family Credit Union is a dynamic and member‑centric organization committed to making a positive impact on the lives of our members. We believe in delivering not just financial services but fostering meaningful relationships that enhance the overall well‑being of our members and communities. With a focus on education, integrity, and community, we strive to be the preferred financial partner for our community.

Benefits

• Paid time off in addition to paid federal holidays
• Medical, dental, and vision benefits to employees who regularly work 24+ hours a week
• 401(k) match
• Ongoing training opportunities
• 8 hours of volunteer time with an organization important to you
• Reimbursement each month for gym membership (up to $25), hobby reimbursement (up to $25) and fresh local foods (up to $25 on a seasonal basis)

Bennington Territory Branches

• Bennington
• Manchester
• Ludlow
• Londonderry
• Hoosick Falls, NY

Salary Range

$56,194.69 - $70,243.36

Job Summary

The AVP, Floating Branch Manager is a retail management position that guides and manages the operational efforts and services of multiple branches to provide a consistent world‑class experience to credit union members, coworkers, and community partners with each interaction. Ensures established policies and procedures are followed and that members are served promptly and professionally. Trains, directs, and supervises branch employees in branch operations including transacting with a high degree of accuracy, cross‑selling products and services appropriate to members’ needs to meet branch production and growth goals.

Essential Functions

• Responsible for establishing and maintaining effective and professional business relations with members and area businesses to bring in new business and foster continued growth of the branches.
• Handle escalated member issues and complaints while ensuring timely and satisfactory resolution and keeping management informed of any significant problems.
• Maintain a highly motivated, well‑trained branch staff and effective employee relations. Ensure branch employees have sufficient skills and knowledge to handle, explain, and respond to member inquiries with accuracy and efficiency for all deposit and loan products and account maintenance offered by the credit union.
• Monitor and manage branch performance, including profitability, transaction volumes, expense control, and budget adherence. Coach employees regularly and review cross‑selling activities. Review organizational and branch goals with staff. Collaborate with management to develop and implement strategies for growth and efficiency.
• Ensure compliance with rules and regulatory requirements which include the Bank Secrecy Act (BSA) and Anti‑Money Laundering (AML).
• Ensure compliance with credit union policies and procedures for branch safety and security. Analyze, monitor and provide staff education on policies and procedures on an ongoing basis.
• Assume responsibility for maintaining a high level of proficiency over branch operations and proper cash controls. Ensure all branch transactions are balanced at the close of each day. Oversee individual accountability for the handling of cash and assist in resolving balancing or discrepancies as needed.
• Oversee TCRs and servicing of Automatic Teller Machines and Interactive Teller Machines both in‑house and those located at off‑site locations.
• Responsible for reliable and predictable attendance.
• All other duties as assigned.

Qualifications

• Education: High School diploma or GED required. Associate degree in business or related field or two years for each year not completed required. Bachelor’s degree in business or related field is preferred.
• Experience: Minimum five years retail management/leadership required. Experience in a sales capacity and general understanding of financial statements.