Branch Officer

Jeanne D'Arc Credit Union; Methuen (MA); On-site; USD 70,182 - 105,273; Full time

Job summary

A community-focused credit union in Methuen is seeking a Branch Officer to oversee branch operations and provide leadership to team members. The ideal candidate will manage branch activities while ensuring exceptional service and compliance with policies. This role requires fluency in both Spanish and English and offers a full-time position with competitive pay and growth opportunities.

Qualifications

• 3-5 years of related experience with supervisory responsibilities.
• Required NMLS credentials within 60 days of hire.

Responsibilities

• Oversee branch operations and team management.
• Drive branch sales and service performance.
• Handle challenging member situations effectively.

Skills

Fluency in Spanish

Excellent verbal communication

Conflict resolution skills

Problem-solving skills

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

Jeanne D'Arc Credit Union provided pay range

This range is provided by Jeanne D'Arc Credit Union. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,182.04/yr - $105,273.07/yr

Join Our Team and Make an Impact!

At Jeanne D’Arc Credit Union, we don’t just offer jobs— we build careers. With competitive pay, outstanding benefits, a supportive team environment, and endless growth opportunities, you’ll have everything you need to thrive.

We take pride in our team, who go above and beyond to deliver exceptional service and offer smart financial solutions to our members. If you’re looking for a rewarding role where you can make a difference in helping people and giving back to the community, we’d love to have you on board!

Now Hiring: Branch Officer

As a Branch Officer, you’ll work under the leadership of the AVP - Regional Branch Office to oversee branch team members and serve as a resource for all branch functions and services. You will assume responsibility for all branch operations focusing on service, quality, and teamwork, including resource management, coaching, sales and service achievement, and day‑to‑day branch administration. You will ensure members’ experiences are consistent with our mission, strategy, and growth objectives to maximize member acquisition, retention, and relationship depth while adhering to Credit Union policies and procedures, ensuring ethical and compliant business practices.

ESSENTIAL FUNCTIONS AND RESPONSIBLITES:

• Oversee the Assistant Branch Managers and provide indirect supervision and guidance to all branch team members. Responsibilities include interviewing, performance management, coaching, recognition, corrective action, development, and empowerment while ensuring the achievement of key performance metrics.
• Support the branch with internal and external member concerns by providing high‑level guidance and communication relating to operational questions, risk management, and human resource‑related matters.
• Drive branch sales and service performance, emphasizing member education through demonstrated knowledge and understanding of all Credit Union products and services. Provide continued direction focused on our core purpose, growth objectives, and profitability of the branch, including adopting new products, technologies, and processes to gain maximum effectiveness.
• Deescalate challenging member situations by demonstrating problem‑solving skills, exercising sound judgment and decision‑making while demonstrating a special effort to say yes. Remain focused on member retention or recovery.
• Collaborate with peers across the Credit Union. Lead and/or participate in department or organization‑level projects relative to the Member Experience division.
• Prepare the annual budget for branch location and effectively manage operating expenses.
• Ensure branch staffing is adequate to meet member needs.
• Perform the role of Teller, Lead Teller, Member Service Representative, and Senior Member Service Representative as needed.
• Remain vigilant and aware of surroundings, reporting any unusual or suspicious behaviors, activity, or inconsistencies.
• Promote Jeanne D'Arc Credit Union through community involvement, memberships in organizations and business networks, and visibility at community events and activities sponsored and supported by the Credit Union.
• Perform other job‑related duties as assigned.

KNOWLEDGE AND SKILLS:

Experience: Three to five years of related experience, including supervisory responsibilities. Proper National Mortgage Licensing System (NMLS) credentials are required or obtained within 60 days of hire.

Education: Bachelor's degree required or an equivalent combination of education and experience.

This Branch Officer role requires fluency in Spanish and English to effectively serve our members.

Interpersonal Skills: Position requires a significant amount of personal contact with others inside and outside the Credit Union, thus requiring a high degree of confidentiality, discretion, diplomacy, and tact in communication. Builds relationships and fosters positive interactions with Credit Union team members, members, and vendors by demonstrating friendly, helpful, and efficient service. Must have the ability to motivate, influence, and gain the trust and cooperation of others. Strong conflict resolution skills are required, including the ability to diffuse upset members skillfully. Excellent telephone, written, and verbal communication skills are required, including positive tone, clear delegation of tasks, communicating clearly and concisely, and managing difficult conversations. Empathy, patience, active listening, and sound judgment are required. Must have the ability to understand and communicate products, services, and regulations.

Other Skills: Proficiency with Microsoft Office, business applications, and learning the core system and other related software are required. Must demonstrate strong problem‑solving and decision‑making skills. Must have the ability to apply cognitive reasoning to daily tasks, take ownership, and work independently and as part of a collaborative team. Applies knowledge and experience to develop solutions and implement appropriate actions. Writing, reading, and comprehending complex instructions, correspondence, memos, policies, and procedures is required. Must be highly motivated, organized, detail‑oriented, skillful with time management, and efficient with multitasking and practical application. Must be able to work in a professional, high‑volume call center. This position requires standing, sitting, walking, reaching, and lifting to 20 lbs. regularly.

Your contributions will help our members achieve their financial goals while advancing your career in a dynamic and supportive environment.

Are you ready to grow with us? Apply today!

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Finance and Sales