Assistant Branch Manager

Jeanne D'Arc Credit Union; Tyngsborough (MA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Outstanding benefits

Growth opportunities

Supportive team environment

Job summary

A financial institution in Tyngsborough, Massachusetts is seeking an Assistant Branch Manager. The role involves overseeing branch functions, building member relationships, and ensuring compliance with credit union policies. Ideal candidates have at least three years of relevant experience and an associate's degree. This position offers competitive pay and a supportive environment for career growth.

Qualifications

• Three years of related experience required, supervisory experience preferred.
• Excellent written and verbal communication skills, with a positive tone.
• Proficient Microsoft Office skills and ability to learn core systems.

Responsibilities

• Manage cash levels and perform branch audits.
• Provide member service and fulfill service requests.
• Deescalate challenging member situations effectively.

Skills

Interpersonal skills

Problem-solving

Attention to detail

Multitasking

Customer service

Education

Associate's degree or equivalent

Tools

Microsoft Office

Job description

Join Our Team and Make an Impact!

At Jeanne D’Arc Credit Union, we don’t just offer jobs - we build careers. With competitive pay, outstanding benefits, a supportive team environment, and endless growth opportunities, you’ll have everything you need to thrive.

We take pride in our team, who go above and beyond to deliver exceptional service and offer smart financial solutions to our members. If you’re looking for a rewarding role where you can make a difference in helping people and giving back to the community, we’d love to have you on board!

Now Hiring: Assistant Branch Manager

As an Assistant Branch Manager, you will work under the leadership of the AVP – Regional Branch Officer to provide direction to and oversight of assigned Member Experience team members and serves as a resource for all branch functions and services. Welcomes members and non-members and performs various transactions accurately and efficiently. Adheres to Credit Union policies and procedures to ensure ethical and compliant business practices. Builds member relationships through education about products and services. Supports team members by assisting with challenging member questions and provides appropriate account overrides. Manages cash inventory and conducts timely branch audits.

Essential Functions & Responsibilities

• Manages cash levels and performs weekly, monthly, and quarterly branch audits, including cashboxes, vault, ATMs, and TCRs.
• Greets members and provides relevant information regarding transactions, products, and services. Takes responsibility for fulfilling member service requests, including account opening, access services, maintenance, domestic wires, loan applications, and funding with authorized signing authority. Adheres to all branch processes, procedures, policies, and compliance regulations.
• Performs transactions of increased complexity, including IRA, business, and fiduciary account opening, initiates domestic and international wires, and takes applications and closes on home equity loans and lines of credit. Provides notary and medallion signature guarantee.
• Deescalates challenging member situations by problem‑solving, exercising sound judgment and decision‑making skills while demonstrating a special effort to say yes.
• Provides appropriate overrides within Credit Union guidelines and limits. Serves as a role model and trains all new Member Experience team members within branch location.
• Performs individual settlement procedures, balances MSR or Teller cash drawer and daily transactions, and assists with or independently performs branch balancing.
• Actively engages in the relationship‑building process through educating and referring Credit Union products and services.
• Demonstrates a commitment to learning and thoroughly understanding all Credit Union deposit and loan products and services.
• Remains vigilant and aware of surroundings, reports any unusual or suspicious behaviors, activity, or inconsistencies.
• Performs other job‑related duties as assigned.

Knowledge And Skills

Experience: Three years of related experience is required; previous supervisory experience preferred.

Education: Associate’s degree required or an equivalent combination of education and experience. Proper National Mortgage Licensing System (NMLS) credentials are required or obtained within 90 days of hire.

Interpersonal Skills: Position requires a significant amount of personal contact with others inside and outside the Credit Union, thus requiring a high degree of confidentiality, discretion, diplomacy, and tact in communication. Builds relationships and fosters positive interactions with Credit Union team members, members, and vendors by demonstrating friendly, helpful, and efficient service. Excellent written and verbal communication skills are required, including positive tone, explaining financial concepts clearly and concisely, managing difficult conversations, and skillfully diffusing upset members. Patience, active listening, and sound judgment are required. Ability to motivate and influence the actions of others. Must have the ability to understand and communicate products, services, and regulations.

Other Skills: Proficient Microsoft Office skills and the ability to learn the core system and other related software are required. Must have the ability to apply cognitive reasoning to daily tasks, take ownership, and work independently and as part of a collaborative team. Must be highly motivated, detail‑oriented, organized, and efficient with multitasking, problem‑solving, and practical application. Must be able to work in a professional, fast‑paced environment without sacrificing the quality and accuracy of work performed. This position requires standing, sitting, walking, reaching, and lifting to 30 lbs. regularly.

Your contributions will help our members achieve their financial goals while advancing your career in a dynamic and supportive environment.

Are you ready to grow with us? Apply today!