AVP Floating Branch Manager

Heritage Family Credit Union; Manchester (VT); On-site; USD 56,194 - 70,243; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision benefits

401k match

Ongoing training opportunities

8 hours of volunteer time

Gym membership reimbursement

Fresh local foods reimbursement

Job summary

Heritage Family Credit Union is seeking an AVP, Floating Branch Manager to guide multiple branches and deliver a consistent world-class member experience. You will train, supervise, and support branch staff while ensuring accuracy in transactions and cross-selling products as needed.

The role emphasizes leadership, compliance with policies, and daily operations management to achieve branch production and growth goals, while maintaining excellent member service.

Qualifications

• Excellent communication and relationship-building skills.
• Team player with growth mindset, willing to learn and adapt.
• Ability to collaborate across teams and drive engagement.

Responsibilities

• Build a member-first experience that deepens relationships and community growth.
• Own key projects and collaborate across teams to drive results.
• Support a positive workplace culture with strong communication and teamwork.

Skills

Strong communication

Relationship building

Team player

Growth mindset

Education

High School diploma or GED

Associate degree in business or related field

Bachelor’s degree in business or related field preferred

Job description

We’re Looking For

• Someone who puts members at the center and naturally brings people together to build a thriving, engaged community.
• A strong communicator who can build relationships, listen well, and convey information clearly.
• A team player with a growth mindset willing to learn, adapt, and bring enthusiasm to new challenges.

What You’ll Be Doing

• Building a member-first experience that deepens relationships, expands engagement, and supports overall community growth.
• Driving meaningful results by owning key projects and collaborating across teams to make things happen.
• Supporting a positive workplace culture where communication, teamwork, and continuous improvement thrive.

Why Join Us

Heritage Family Credit Union is a dynamic and member-centr al organization committed to making a positive impact on the lives of our members. We believe in delivering not just financial services but fostering meaningful relationships that enhance the overall well-being of our members and communities. With a focus on education, integrity, and community, we strive to be the preferred financial partner for our community.

Benefits

• Paid time off in addition to paid federal holidays
• Medical, dental, and vision benefits to employees who regularly work 24+ hours a week
• 401k match
• Ongoing training opportunities
• 8 hours of volunteer time with an organization important to you
• Reimbursement each month for gym membership (up to $25), hobby reimbursement (up to $25) and fresh local foods (up to $25 on a seasonal basis)

Salary Range

$56,194.69 – $70,243.36

Territory

• Bennington
• Manchester
• Ludlow
• Londonderry
• Hoosick Falls, NY

Summary

The AVP, Floating Branch Manager is a retail management position that guides and manages the operational efforts and services of multiple branches to provide a consistent world-class experience to credit union members, coworkers, and community partners with each interaction. The role ensures established policies and procedures are followed and that members are served promptly and professionally. Additionally, the manager trains, directs, and supervises branch employees in operations including transacting with a high degree of accuracy, cross-selling products and services appropriate to members’ needs to meet branch production and growth goals.

Essential Functions

• Establish and maintain effective and professional business relations with members and area businesses to bring in new business and foster continued growth of the branches.
• Handle escalated member issues and complaints while ensuring timely and satisfactory resolution and keeping management informed of significant problems.
• Maintain a highly motivated, well-trained branch staff and effective employee relations. Ensure branch employees have sufficient skills and knowledge to handle, explain, and respond to member inquiries with accuracy and efficiency for all deposit and loan products and account maintenance offered by the credit union.
• Monitor and manage branch performance, including profitability, transaction volumes, expense control, and budget adherence. Coach employees regularly and review cross-selling activities. Review organizational and branch goals with staff. Collaborate with management to develop and implement strategies for growth and efficiency.
• Ensure compliance with rules and regulatory requirements including the Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) and credit union policies and procedures for branch safety and security.
• Assume responsibility for maintaining a high level of proficiency over branch operations and proper cash controls. Ensure all branch transactions are balanced at the close of each day and oversee individual accountability for handling cash and resolving discrepancies.
• Oversee TCRs and servicing of Automatic Teller Machines and Interactive Teller Machines both in-house and at off-site locations.
• Maintain reliable and predictable attendance.
• All other duties as assigned.

Qualifications

Education

• High School diploma or GED required.
• Associate degree in business or related field or two years of college credit for each year not completed required.
• Bachelor’s degree in business or related field preferred.

Experience

• Minimum five years retail management/leadership required.
• Experience in a sales capacity and general understanding of financial statements.