Assistant Branch Manager — Banking Growth Leader

Sunflower Bank Mortgage Lending; Los Alamos (NM); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) Plan with 6% Match

Health/Dental/Vision Insurance

Company-paid Life Insurance

Tuition Reimbursement

Paid Time Off

Paid Holidays

Volunteer Leave

Fitness Reimbursement

Job summary

Sunflower Bank, N.A. in Los Alamos, NM is seeking an energetic Assistant Branch Manager to lead daily operations, coach staff and drive customer-focused service.

The role requires 2–5 years of related experience, strong leadership, and a track record in sales and customer service. The position is full-time and on-site, with responsibilities spanning staff management and operations oversight.

Qualifications

• Two to five years of similar or related experience.
• Excellent verbal, telephone and written communication skills.
• Sales ability and persuasiveness.
• Interpersonal skills to include trust, diplomacy, courtesy and tact.
• Exceptional customer service, sales, leadership, teamwork and management skills.
• Working knowledge of bank operations.

Responsibilities

• Hire, train, direct and communicate performance expectations clearly and frequently; evaluate employee performance – promotions, transfers, salary adjustments; identify performance problems and take action to correct, including termination.
• Maintain highly qualified staff at the branch who adheres to the latest approved allocation; manage a floater pool.
• Develop and coach staff to provide legendary customer service to all customers and non-customers.
• Engage, motivate, and lead staff to achieve branch goals; grow branch customers; cross-sell products and services.
• Monitor teller line for compliance with banking regulations and Bank policies; resolve compliance issues.
• Schedule and monitor daily activities of staff, including transaction approvals.
• Order daily cash requirements for the bank and manage cash vault limits and staff cash limits.
• Uphold security policies and procedures; support branch Security Coordinator.
• Ensure deposit, cash, and online posting differences are reviewed and corrected daily.
• Provide backup for staff as needed.

Skills

Sales ability

Interpersonal skills

Communication skills

Leadership

Math proficiency

Windows computer skills

Tools

Microsoft Windows

Job description

Sunflower Bank, N.A. in Los Alamos, NM is seeking an energetic Assistant Branch Manager to lead daily operations, coach staff and drive customer-focused service.

The role requires 2–5 years of related experience, strong leadership, and a track record in sales and customer service. The position is full-time and on-site, with responsibilities spanning staff management and operations oversight.