Assistant Branch Manager

Sunflower Bank NA; Los Alamos (NM); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k) Match

Health/Dental/Vision Insurance

Life Insurance

Tuition Reimbursement

Paid Time Off

Paid Holidays

Volunteer Leave

Wellness/Social perks

Job summary

Sunflower Bank N.A. in Los Alamos, NM seeks an energetic Assistant Branch Manager to support the Branch Manager in driving retail growth and profitability. You will coach staff, ensure legendary customer service, manage expenses, and coordinate daily tasks to keep operations efficient.

The role emphasizes hiring and developing strong staff, cross-selling products, and maintaining regulatory and policy compliance while fostering a positive customer experience.

Qualifications

• Two to five years of similar or related experience.
• Sound judgement and decision making skills.
• Proficiency with math calculations.
• Computer proficiency in a Microsoft Windows environment.
• Demonstrated excellent verbal, telephone and written communication skills.
• Sales ability and persuasiveness.
• Interpersonal skills to include a significant level of trust, diplomacy, courtesy and tact.
• Exceptional customer service, sales, leadership, teamwork and management skills.
• Working knowledge of bank operations.
• Ability to develop and achieve group goals in accordance with defined parameters.

Responsibilities

• Hire, train, direct and communicate performance expectations clearly and frequently, evaluate employee performance.
• Maintain qualified staff at the branch and manage a floater pool when available.
• Develop and coach staff to provide legendary customer service and cross-sell bank products.
• Engage, motivate, and lead staff to achieve branch goals and grow customers.
• Monitor teller line for compliance and resolve issues.
• Schedule and monitor daily activities of staff, including approvals.
• Order daily cash requirements and manage cash vault and staff limits.
• Uphold security policies and procedures; support the branch Security Coordinator.
• Ensure deposit, cash, and online posting differences are reviewed daily.
• Provide backup for staff and uphold duties.

Skills

Verbal communication

Written communication

Telephone communication

Sales ability

Customer service

Leadership

Teamwork

Decision making

Math proficiency

Interpersonal skills

Tools

Microsoft Windows

Job description

Description

At Sunflower Bank, N.A., we’re experiencing great growth. Since our founding in 1892, we've been committed to serving our communities and supporting the team members who make it all possible. As a full-service financial institution, we offer a full range of relationship-focused services to meet personal, business, and wealth-management financial objectives. Creating Possibility is not just our mission, it’s what we do every day for clients and associates. Learn more about Sunflower Bank at sunflowerbank.com.

Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the position of Assistant Branch Manager at our Los Alamos, NM location.

The Assistant Branch Manager assists the Branch Manager in overseeing the branch’s retail growth and profitability. They assist in the responsibility for maximizing sales/production by coaching and developing staff, establishing and upholding legendary customer service, controlling expenses, coordinating the efforts of staff to ensure that functions are completed effectively, and all other various tasks involved in the overall operation of the branch.

• Hire, train, direct and communicate performance expectations clearly and frequently, evaluate employee performance – recommend promotions, transfers and salary adjustments; identify performance problems and take action to correct, including termination.
• Maintain highly qualified staff at the branch who adheres to the latest approved allocation. This includes management and placing a floater pool, if available
• Develop and coach staff to provide legendary customer service to all customers and non-customers by upholding all customer service non-negotiables, e.g., greet customers with a sincere smile, appropriate use of handshake, learn and use customers’ names, process customer requests in a timely/accurate manner, take ownership of customer complaints and ensure resolution and customer satisfaction, provide sincere thank you and lead by example.
• Engage, motivate, and lead staff to achieve branch goals. Grow branch customers and increase the level of products and services used by identifying opportunities to cross sell and make referrals. Promote, refer, sell and cross sell bank products and services and appropriate deposit, trust brokerage, insurance and credit products and services to generate and increase deposit fee income and coach staff to uphold the same.
• Monitor teller line for compliance with banking regulations and Bank policies. Take action to resolve any compliance issues.
• Schedule and monitor daily activities of staff, including transaction approvals.
• Order daily cash requirements for the bank and manage cash vault limits as well as staff cash limits.
• Uphold all security policies and procedures and be primary support for branch Security Coordinator.
• Ensure all deposit, cash, and online posting differences are reviewed and corrected daily.
• Provide backup for staff as needed and uphold all staff responsibilities.

Education/Experience Preferred:

• Two to five years of similar or related experience.
• Sound judgement and decision making skills.
• Proficiency with math calculations.
• Computer proficiency in a Microsoft Windows environment.
• Demonstrated excellent verbal, telephone and written communication skills.
• Sales ability and persuasiveness.
• Interpersonal skills to include a significant level of trust, diplomacy, courtesy and tact.
• Exceptional customer service, sales, leadership, teamwork and management skills.
• Working knowledge of bank operations.
• Ability to develop and achieve group goals in accordance with defined parameters.

Pay is dependent on knowledge, skills, abilities, experience and location.

Working Conditions

The physical demands of this position require the ability to perform essential job functions with or without reasonable accommodation. Employees may spend extended periods sitting or standing, using hands to operate computers or other equipment, and reaching for work-related tasks. Regular walking may be required, along with occasional bending, stooping, kneeling, or climbing. The role may involve lifting or moving items weighing up to 10 pounds. Vision requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus.

Sunflower Bank Benefits

People choose to “bank” with us, but for those we serve, we’re more than a bank. We strive to be the financial backbone of their lives, and we know that starts with our team.

Our supportive culture empowers team members to grow and seize new opportunities. Like our namesake, the sunflower, we are:

• Rooted in Strength
• Propelled by Growth
• Individuals in a Great Whole
• Creating Possibility
• Community Focused

Associates enjoy outstanding benefits, including:

• 401(k) Plan with 6% Match
• Health/Dental/Vision Insurance
• Company-paid Life Insurance
• Tuition Reimbursement
• Fitness Reimbursement
• Paid Time Off
• Volunteer Leave
• Paid Holidays
• Plus many more associate perks & incentives!

You’ve never worked anyplace like Sunflower Bank!

EOE/AA: Minorities/Females/Disabled/Vets

Sunflower Bank, N.A. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity, or any other characteristic protected by law.

Open until filled; early application encouraged. This vacancy announcement may be used to fill similar positions within 90 days.

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