Branch Growth Leader – Assistant Manager (Tampa)

Sunflower Financial Inc.; Tampa (FL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k) Plan with 6% Match

Health/Dental/Vision Insurance

Company-paid Life Insurance

Tuition Reimbursement

Paid Time Off

Job summary

Sunflower Bank, N.A. in Tampa, FL is seeking an energetic Assistant Branch Manager to support the Branch Manager in driving retail growth and profitability.

You will coach staff, uphold legendary customer service, manage expenses, and coordinate daily operations to ensure efficient service delivery. Key qualifications include 2–5 years of related experience, strong communication, math proficiency, and a proven ability to lead teams, cross-sell bank products, and maintain compliance with banking

Qualifications

• Two to five years of similar or related experience.
• Sound judgment and decision-making skills.
• Proficiency with math calculations.
• Demonstrated excellent verbal, telephone and written communication skills.
• Sales ability and persuasiveness.
• Interpersonal skills to include a significant level of trust, diplomacy, courtesy and tact.
• Exceptional customer service, sales, leadership, teamwork and management skills.
• Working knowledge of bank operations.
• Ability to develop and achieve group goals in accordance with defined parameters.

Responsibilities

• Hire, train, direct, and communicate performance expectations clearly and frequently; evaluate employee performance – recommend promotions, transfers, and salary adjustments; identify performance problems and take action to correct, including termination.
• Maintain highly qualified staff at the branch who adhere to the latest approved allocation.
• Develop and coach staff to provide legendary customer service to all customers and non-customers by upholding all customer service non-negotiables, e.g., greet customers with a sincere smile, appropriate use of handshake, learn and use customers’ names, process customer requests in a timely/accurate manner, take ownership of customer complaints and ensure resolution and customer satisfaction, provide sincere thank you and lead by example.
• Engage, motivate, and lead staff to achieve branch goals. Grow branch customers and increase the level of products and services used by identifying opportunities to cross-sell and make referrals. Promote, refer, sell, and cross-sell bank products and services and appropriate deposit, trust, brokerage, insurance, and credit products and services to generate and increase deposit fee income and coach staff to uphold the same.
• Monitor teller line for compliance with banking regulations and Bank policies. Take action to resolve any compliance issues.
• Schedule and monitor daily activities of staff, including transaction approvals.
• Order daily cash requirements for the bank and manage cash vault limits as well as staff cash limits.
• Uphold all security policies and procedures and be primary support for the branch Security Coordinator.
• Ensure all deposit, cash, and online posting differences are reviewed and corrected daily.
• Provide backup for staff as needed and uphold all staff responsibilities.

Skills

Judgment & decision-making

Math calculations

Verbal & written communication

Sales ability

Interpersonal skills

Customer service

Leadership & teamwork

Bank operations knowledge

Goal development & achievement

Job description

Sunflower Bank, N.A. in Tampa, FL is seeking an energetic Assistant Branch Manager to support the Branch Manager in driving retail growth and profitability.

You will coach staff, uphold legendary customer service, manage expenses, and coordinate daily operations to ensure efficient service delivery. Key qualifications include 2–5 years of related experience, strong communication, math proficiency, and a proven ability to lead teams, cross-sell bank products, and maintain compliance with banking