Branch Growth Leader & Customer Experience Coach

Sunflower Bank; Las Cruces (NM); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Life Insurance

Tuition reimbursement

Fitness reimbursement

Paid time off

Volunteer leave

Paid holidays

Job summary

Sunflower Bank, N.A. is seeking an energetic Assistant Branch Manager for the Las Cruces Telshor branch. You will support the Branch Manager in driving retail growth, team coaching, and delivering legendary customer service at the Las Cruces Telshor location.

You will lead staff to meet sales goals, ensure compliance with banking regulations, manage scheduling, and oversee cash operations while upholding security policies and delivering strong customer experiences.

Qualifications

• Two to five years of similar or related experience.
• Sound judgement and decision making skills.
• Proficiency with math calculations.
• Computer proficiency in a Microsoft Windows environment.
• Demonstrated excellent verbal, telephone and written communication skills.
• Sales ability and persuasiveness.
• Interpersonal skills to include a significant level of trust, diplomacy, courtesy and tact.
• Exceptional customer service, sales, leadership, teamwork and management skills.
• Working knowledge of bank operations.
• Ability to develop and achieve group goals in accordance with defined parameters.

Responsibilities

• Hire, train, direct and communicate performance expectations clearly and frequently, evaluate employee performance – recommend promotions, transfers and salary adjustments; identify performance problems and take action to correct, including termination.
• Maintain highly qualified staff at the branch who adheres to the latest approved allocation. This includes management and placing a floater pool, if available
• Develop and coach staff to provide legendary customer service to all customers and non-customers by upholding all customer service non-negotiables, e.g., greet customers with a sincere smile, appropriate use of handshake, learn and use customers’ names, process customer requests in a timely/accurate manner, take ownership of customer complaints and ensure resolution and customer satisfaction, provide sincere thank you and lead by example.
• Engage, motivate, and lead staff to achieve branch goals. Grow branch customers and increase the level of products and services used by identifying opportunities to cross sell and make referrals. Promote, refer, sell and cross sell bank products and services and appropriate deposit, trust brokerage, insurance and credit products and services to generate and increase deposit fee income and coach staff to uphold the same.
• Monitor teller line for compliance with banking regulations and Bank policies. Take action to resolve any compliance issues.
• Schedule and monitor daily activities of staff, including transaction approvals.
• Order daily cash requirements for the bank and manage cash vault limits as well as staff cash limits.
• Uphold all security policies and procedures and be primary support for branch Security Coordinator.
• Ensure all deposit, cash, and online posting differences are reviewed and corrected daily.
• Provide backup for staff as needed and uphold all staff responsibilities.

Skills

Leadership

Sales

Customer service

Coaching

Budgeting

Regulatory compliance

Staff scheduling

Cash handling

Microsoft Windows

Microsoft Office

Banking software

Tools

Microsoft Windows

Microsoft Office

Banking software

Job description

Sunflower Bank, N.A. is seeking an energetic Assistant Branch Manager for the Las Cruces Telshor branch. You will support the Branch Manager in driving retail growth, team coaching, and delivering legendary customer service at the Las Cruces Telshor location.

You will lead staff to meet sales goals, ensure compliance with banking regulations, manage scheduling, and oversee cash operations while upholding security policies and delivering strong customer experiences.