Member Service Representative, FT40

Jeanne-D; Westford (MA); On-site; USD 18,000 - 27,000; Full time

Job summary

Jeanne D’Arc Credit Union is seeking a full-time Member Service Representative in Westford, MA. The role focuses on building member relationships through education about Credit Union products and services, handling transactions, and maintaining accuracy in daily operations.

This position requires at least one year of related experience and a high school diploma or equivalent. Strong communication, multitasking, and proficiency with Microsoft Office are essential for success in a fast-paced

Qualifications

• Experience: One year of related experience is required.
• Education: High school diploma or equivalent required or an equivalent combination of education and experience.
• Interpersonal Skills: requires confidentiality, discretion, diplomacy, tact, and clear verbal communication.
• Proficient Microsoft Office skills and ability to learn the core system and related software; able to multitask in a fast-paced environment.

Responsibilities

• Greet members and process transactions and service requests, including account opening and wires, within authorized signing authority.
• Learn and explain Credit Union products and services to members.
• Balance MSR cash drawer and daily transactions; assist with branch balancing.
• Educate and refer products/services; direct members to appropriate department when needed.
• Deescalate difficult member situations with judgment and a helpful attitude.
• Maintain vigilance and report unusual or suspicious activity.
• Perform other duties as assigned.

Skills

Verbal communication

Active listening

Discretion

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Core banking system

Job description

Member Service Representative, FT40

Full Time Westford, MA, US

2 days ago Requisition ID: 1133

Salary Range: $17.95 To $26.93 Annually

Join Our Team and Make an Impact!

At Jeanne D’Arc Credit Union, we don’t just offer jobs—we build careers. With competitive pay, outstanding benefits, a supportive team environment, and endless growth opportunities, you’ll have everything you need to thrive.

We take pride in our team, who go above and beyond to deliver exceptional service and offer smart financial solutions to our members. If you’re looking for a rewarding role where you can make a difference in helping people and giving back to the community, we’d love to have you on board!

Now Hiring: Member Service Representative

As a Member Service Representative, you’ll work under the leadership of the Assistant Branch Manager to serve as the primary agent for building member relationships through education about Credit Union products and services. Adheres to Credit Union policies and procedures to ensure ethical and compliant business practices while performing various transactions and service requests accurately and efficiently.

ESSENTIAL FUNCTIONS AND RESPONSIBLITES:

• Greets members and provides relevant information regarding transactions, products, and services. Takes responsibility for fulfilling member service requests, including account opening, access services, maintenance, domestic wires, loan applications, and funding within authorized signing authority. Adheres to all branch processes, procedures, policies, and compliance regulations.
• Demonstrates a commitment to learning and thoroughly understanding all Credit Union deposit and loan products and services.
• Performs individual settlement procedures and balances MSR cash drawer, daily transactions and assists with branch balancing.
• Actively engages in the relationship-building process through educating and referring Credit Union products and services. Takes responsibility for directing members to the appropriate department or resource for further information and services as necessary.
• Deescalates challenging member situations by problem-solving, exercising sound judgment and decision-making skills while demonstrating a special effort to say yes.
• Remains vigilant and aware of surroundings and reports unusual or suspicious behaviors, activity, or inconsistencies.
• Performs other job-related duties as assigned.

KNOWLEDGE AND SKILLS:

Experience: One year of related experience is required.

Education: High school diploma or equivalent required or an equivalent combination of education and experience.

Interpersonal Skills: Position requires significant contact with others inside and outside the Credit Union, thus requiring a high degree of confidentiality, discretion, diplomacy, and tact in communication. Builds relationships and fosters positive interactions with Credit Union team members, members, and vendors by demonstrating friendly, helpful, and efficient service. Good verbal communication skills are required, including positive body language and tone and explaining financial concepts clearly and concisely. Patience, active listening, and sound judgment are required. Must have the ability to understand and communicate products, services, and regulations.

Other Skills: Proficient Microsoft Office skills and the ability to learn the core system and other related software are required Must have the ability to apply cognitive reasoning to daily tasks, take ownership, and work independently and as part of a collaborative team. Must be highly motivated, detail-oriented, organized, and efficient with multitasking. Must be able to work in a professional, fast-paced environment without sacrificing the quality and accuracy of work performed. This position requires standing, sitting, walking, reaching and lifting to 10 lbs. regularly.

Your contributions will help our members achieve their financial goals while advancing your career in a dynamic and supportive environment.

Jeanne D’Arc Credit Union is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace where every employee and applicant is treated with dignity, respect, and fairness. All qualified candidates will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, protected veteran status, genetics, disability or any other characteristic protected by law.