Teller, LPT16

Jeanne D'Arc Credit Union; Westford (MA); On-site; USD 32,000 - 42,000; Full time

Job summary

Jeanne D’Arc Credit Union in Massachusetts is hiring a Teller to greet members, process transactions, and explain products and services under the Branch Officer.

This entry-level role emphasizes accuracy, customer service, and building relationships, with six months' related experience preferred and a high school diploma required. The position offers a supportive team environment and opportunities for growth.

Qualifications

• Entry-level Teller position with six months experience preferred.
• Requires high school diploma or equivalent.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced environment and lift up to 10 lbs.

Responsibilities

• Greet members and process deposits, withdrawals, and other transactions.
• Balance cash drawer and assist with branch balancing.
• Educate and refer Credit Union products and services to members.
• Deescalate difficult member situations with sound judgment.
• Remain knowledgeable about deposit and loan products.
• Maintain vigilance and report unusual activity.
• Perform other duties as assigned.

Skills

Customer service

Communication

Attention to detail

Multitasking

Education

High school diploma

Tools

Microsoft Office

Job description

Join Our Team and Make an Impact! At Jeanne D’Arc Credit Union, we don’t just offer jobs—we build careers. With competitive pay, outstanding benefits, a supportive team environment, and endless growth opportunities, you’ll have everything you need to thrive. We take pride in our team, who go above and beyond to deliver exceptional service and offer smart financial solutions to our members. If you’re looking for a rewarding role where you can make a difference in helping people and giving back to the community, we’d love to have you on board!

Now Hiring: Teller

As a Teller, you’ll work under the leadership of the Branch Officer to welcome members and non-members and perform various transactions accurately and efficiently. Adheres to Credit Union policies and procedures to ensure ethical and compliant business practices. Builds member relationships through education about products and services.

Essential Functions And Responsiblites

• Greets members and non-members and provides relevant information regarding transactions, products, and services. Receives and processes member transactions, including deposits, withdrawals, loan payments, and other negotiable instruments, while adhering to all branch processes, procedures, policies, and compliance regulations.
• Performs individual settlement procedures and balances cash drawer and daily transactions. Assists with branch balancing.
• Actively engages in the relationship-building process through educating and referring Credit Union products and services. Takes responsibility for directing members to the appropriate department or resource for further information and services as necessary.
• Deescalates challenging member situations by problem-solving, exercising sound judgment and decision-making skills while demonstrating a special effort to say "yes."
• Demonstrates a commitment to learning and thoroughly understanding all Credit Union deposit and loan products and services.
• Remains vigilant and aware of surroundings, reports any unusual or suspicious behaviors, activity, or inconsistencies.
• Performs other job-related duties as assigned.

Knowledge And Skills

Experience:

Entry-level. Six months of related experience is preferred.

Education:

High school diploma or equivalent required or an equivalent combination of education and experience.

Interpersonal Skills:

Position requires significant contact with others inside and outside the Credit Union, thus requiring a high degree of confidentiality, discretion, diplomacy, and tact in communication. Builds relationships and fosters positive interactions with Credit Union team members, members, and vendors by demonstrating friendly, helpful, and efficient service. Good verbal communication skills are required, including positive body language and tone, patience, active listening, and sound judgment. Must have the ability to understand and communicate products, services, and regulations.

Other Skills:

Basic Microsoft Office skills and learning the core system and other related software are required. Must have the ability to apply cognitive reasoning to daily tasks, take ownership, and work independently and as part of a collaborative team. Must be highly motivated, detail-oriented, organized, and efficient with multitasking. Must be able to work in a professional, fast-paced environment without sacrificing the quality and accuracy of work performed. This position requires standing, sitting, walking, reaching, and lifting to 10 lbs. regularly.

Your contributions will help our members achieve their financial goals while advancing your career in a dynamic and supportive environment.

Jeanne D’Arc Credit Union is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace where every employee and applicant is treated with dignity, respect, and fairness. All qualified candidates will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, protected veteran status, genetics, disability or any other characteristic protected by law.

If you require a reasonable accommodation to complete the application process or participate in an interview, please contact Human Resources at [phone] ext. 7903. Reasonable accommodations will be provided in accordance with applicable law.