Assistant Branch Manager

AppleOne Employment Services; Charleston (SC); Vor Ort; USD 60.000 - 70.000; Vollzeit

Zusammenfassung

AppleOne Employment Services in Charleston, SC seeks an experienced Assistant Branch Manager for a full-time, direct-hire role in a community banking setting. You will support daily branch operations, guide tellers, and step in for the Branch Manager as needed, while delivering strong customer service.

The ideal candidate has 3+ years in teller and customer service roles, strong operational know-how, and a commitment to accuracy and compliance in a team-focused environment.

Qualifikationen

• High school diploma or GED required.
• Experience in retail banking and teller functions preferred.
• Strong knowledge of bank policies, security, and compliance requirements.

Aufgaben

• Assist the Branch Manager with daily operations, staffing, scheduling, and administrative tasks.
• Guide tellers and customer service staff to maintain a positive customer experience.
• Perform overrides, assist with audits, and support compliance with procedures.
• Provide teller and service coverage for account openings and transactions as needed.
• Monitor for suspicious activity and escalate risks per policy.
• Act as Branch Manager in the manager's absence and ensure efficient operations.

Kenntnisse

Teller operations

Customer service

Team leadership

Compliance knowledge

Operational oversight

Ausbildung

High school diploma or GED

Jobbeschreibung

Job Summary

We are seeking an experienced Assistant Branch Manager for a full-time, direct hire opportunity with a community banking environment in downtown Charleston, SC. This role is ideal for a retail banking professional with strong teller operations, customer service, and team support experience who is ready to grow into branch leadership. The Assistant Branch Manager will help oversee daily branch operations, support frontline staff, assist customers with banking needs, and step in for the Branch Manager when needed. This is a strong career path opportunity for someone who enjoys a customer-focused setting, values accuracy and compliance, and wants to contribute to a positive, team-oriented branch culture. This position offers the opportunity to work in a stable community banking environment with supportive leadership, collaborative branch teamwork, and meaningful customer relationships. The right candidate will be proactive, dependable, and comfortable balancing operational responsibilities with excellent customer service.

Key Responsibilities

• Assist the Branch Manager with daily branch operations, staff support, scheduling, administrative tasks, and operational follow-up.
• Provide guidance and support to tellers and customer service representatives while helping maintain a positive customer experience.
• Perform manager overrides, assist with audits and operational reviews, and support compliance with bank policies and procedures.
• Provide teller and customer service coverage as needed, including account opening, transaction support, and product and service recommendations.
• Monitor for suspicious activity, potential fraud, branch security concerns, and operational risks while following required escalation procedures.
• Serve as acting Branch Manager in the manager’s absence and help ensure efficient, accurate, and compliant branch operations.

Compensation and Benefits

• Salary range: $60,000 to $70,000 per year.
• Job type: Direct hire.
• Schedule: Full-time.
• Location: Downtown Charleston, SC.

Required Qualifications and Skills

• Support daily retail banking operations, including teller functions, customer service, account opening, and branch administration.
• Assist with branch audits, operational controls, manager overrides, security procedures, and compliance-related activities.
• Provide leadership support to tellers and customer service representatives in a community banking environment.
• Serve as a reliable branch leader who can step in for the Branch Manager when needed.
• High school diploma or GED required.
• Minimum of 3 years of combined teller and Customer Service Representative experience.
• Strong knowledge of teller operations, customer service standards, account support, and retail banking procedures.
• Ability to identify potential fraud, suspicious activity, and operational concerns.
• Understanding of BSA, CIP, OFAC, branch security, and banking compliance requirements.
• Strong communication, interpersonal, and customer service skills.
• Excellent attention to detail, organizational ability, sound judgment, and follow-through.
• Ability to work independently while supporting a collaborative branch team.
• Flexibility to handle multiple responsibilities in a fast-paced community banking setting.

Preferred Qualifications

• Previous experience as a Head Teller, Teller Lead, Assistant Branch Manager, or similar supervisory banking role.
• Strong retail banking background, including teller operations, new account opening, customer service, and branch operations.
• Demonstrated leadership ability and readiness to advance further into branch management.
• Familiarity with audit preparation, operational reviews, branch security, compliance procedures, and internal controls.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.