Bank Operations Specialist

AppleOne Employment Services; Santa Monica (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Paid volunteer hours

Mileage reimbursement

Job summary

AppleOne Employment Services in Santa Monica, CA is seeking a Branch Operations Specialist or Branch Operations Officer for a full-time role in retail banking. This opportunity emphasizes leadership, operational excellence, and delivering outstanding client service in a community bank setting.

The position offers coaching and development opportunities, staff scheduling, and a clear path to leadership, with a focus on compliance, relationship building, and branch performance. Notary preferred.

Qualifications

• 5+ years of banking experience
• 2+ years of supervisory experience
• 2+ years of banking operations experience
• Strong knowledge of retail banking procedures and compliance
• Notary Public preferred

Responsibilities

• Lead daily branch operations and ensure smooth workflow
• Schedule staff and maintain appropriate branch coverage
• Coach, train, and support branch team members
• Ensure compliance with banking regulations, policies, and procedures
• Maintain branch security and operational controls
• Handle escalated customer service issues and account concerns
• Review branch reports, exceptions, and operational documentation

Skills

Banking experience

Supervisory experience

Leadership

Tools

Microsoft Office

Banking platforms

Job description

Branch Operations Specialist / Branch Operations Officer
Santa Monica, CA | Full-Time | Retail Banking

Competitive Pay + Career Growth + Community Impact

Are you an experienced banking professional ready to take the next step in your career? Join a relationship-focused community bank where your leadership, operational expertise, and commitment to client service make a real difference.

Whether you're qualified as a Branch Operations Specialist or Branch Operations Officer, this opportunity offers a clear path to leadership, professional development, and long-term growth.

Why you'll love this opportunity

• Leadership role with growth potential
• Impact branch success and customer experience
• Train, mentor, and develop banking professionals
• Business development and relationship-building opportunities
• Paid volunteer hours and mileage reimbursement
• Collaborative, team-oriented environment

What you'll do

Branch Operations & Leadership

• Lead daily branch operations and ensure smooth workflow
• Schedule staff and maintain appropriate branch coverage
• Coach, train, and support branch team members
• Ensure compliance with banking regulations, policies, and procedures
• Maintain branch security and operational controls
• Handle escalated customer service issues and account concerns
• Review branch reports, exceptions, and operational documentation

Customer Service & Relationship Building

• Deliver exceptional client experiences and resolve complex issues
• Open new accounts and review account documentation for accuracy
• Promote banking products and services based on customer needs
• Support customer retention and relationship growth initiatives

Sales & Business Development (Officer Level)

• Help drive branch deposit growth and profitability goals
• Develop new business relationships and referral opportunities
• Partner with Branch Manager on business development efforts
• Expand relationships with existing clients

Qualifications

Branch Operations Specialist

• 5+ years of banking experience
• 2+ years of supervisory experience
• 2+ years of banking operations experience
• Strong knowledge of retail banking procedures and compliance
• Proficient with Microsoft Office and banking platforms
• Notary Public preferred

Branch Operations Officer

• 8+ years of banking experience
• 4+ years of supervisory experience
• 4+ years of banking operations experience
• Strong leadership and branch management skills
• Experience coaching teams and driving operational excellence
• Notary Public preferred

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.