Assistant Boutique Manager: Elevate Client Experience

Brobston Group; Miami (FL); On-site; USD 52,000 - 78,000; Full time

Job summary

Brobston Group in Miami is seeking an Assistant Boutique Manager to partner with the Boutique Director to lead boutique sales and operations, drive targets, and deliver exceptional client experiences. This role develops the team, builds client relationships, and supports a culture of service excellence.

You will develop the team, build client relationships, and support a culture of service excellence through coaching, omnichannel engagement, and events.

Qualifications

• 5-10 years of retail, hospitality, or cross-industry experience.
• 2-3+ years of management experience.
• Bachelor's degree preferred.
• Excellent verbal, written, listening, and presentation skills.
• Advanced knowledge of Microsoft Office, Outlook, and Zoom or similar video-telephony tools.
• Ability to manage multiple commitments to clients, teams, and operations with diplomacy.
• Multilingual skills are a plus.

Responsibilities

• Drive sales, client development, loyalty, and spend with new and existing clients.
• Lead by example on the sales floor and deliver personalized client experiences in-store, through omnichannel services, and at events.
• Coach, mentor, and provide feedback to team members while supporting talent development.
• Partner with the Boutique Director on hiring, training, and team performance.
• Improve customer service and coordinate customer service, back-of-house, and alterations teams to support seamless experiences.
• Build community relationships and identify opportunities for client engagement and corporate social responsibility.

Skills

Retail experience

Leadership

Client relationship mgmt

Education

Bachelor's degree

Tools

Microsoft Office

Outlook

Zoom

Job description

Brobston Group in Miami is seeking an Assistant Boutique Manager to partner with the Boutique Director to lead boutique sales and operations, drive targets, and deliver exceptional client experiences. This role develops the team, builds client relationships, and supports a culture of service excellence.

You will develop the team, build client relationships, and support a culture of service excellence through coaching, omnichannel engagement, and events.