Boutique Ops Manager - Inventory & Client Experience

Brobston Group; Miami (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Brobston Group in Miami is seeking an Operations Manager to oversee boutique operations, inventory management, product flow, shipping, receiving, and administrative processes.

Reporting to the Store Director, the role ensures operational compliance and accuracy while supporting an excellent client experience across omnichannel services.

The successful candidate will lead a small team, drive efficiency, and leverage Excel, SAP, and Power BI to optimize performance.

Qualifications

• 5-7 years of retail operations experience including inventory, logistics, POS systems, and audits.
• 3+ years of experience managing and developing a team.
• Strong leadership, organization, problem-solving, and attention-to-detail skills.
• Advanced Microsoft Excel skills; SAP and Power BI knowledge is a plus.

Responsibilities

• Manage product flow, shipping and receiving, inventory controls, cycle counts, and physical inventory.
• Lead back-of-house shipping and support client orders, transfers, and aftersales processes.
• Conduct store audits and ensure adherence to operational, safety, loss prevention, and company standards.
• Oversee operational systems, facilities, vendor relationships, and operational team development.
• Partner with management on scheduling, expenses, boutique standards, and omnichannel services.

Skills

Retail Operations

Team Leadership

Inventory Management

Excel

Tools

SAP

Power BI

Job description

Brobston Group in Miami is seeking an Operations Manager to oversee boutique operations, inventory management, product flow, shipping, receiving, and administrative processes.

Reporting to the Store Director, the role ensures operational compliance and accuracy while supporting an excellent client experience across omnichannel services.

The successful candidate will lead a small team, drive efficiency, and leverage Excel, SAP, and Power BI to optimize performance.