Sales BDC (Business Development Center) Representative

HW Kia of West County; Ballwin (MO); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Insurance after 60 days

401(k) with company match

Paid vacation & holidays

Paid Saturday lunch

Advancement opportunities

Friendly work environment

Job summary

HW Kia of West County is seeking an energetic Sales BDC Representative to be the first point of contact for customers, handling inbound leads, internet inquiries, and appointment setting for the showroom sales team.

You will work closely with the sales team, maintain a high activity level, and log customer interactions in the CRM while striving to meet monthly appointment and show-rate targets in a fast-paced environment.

Qualifications

• Strong phone presence and clear communication on high call volume.

Responsibilities

• Respond promptly to internet leads, phone inquiries, and chat/text leads.
• Make outbound calls to prospective customers and service leads.
• Schedule and confirm sales appointments for showroom team.
• Follow up with be-back and unsold customers to re-engage them.
• Log all interactions in CRM accurately.
• Maintain a high volume of daily calls/texts/emails with a friendly tone.
• Work with sales teams to ensure smooth handoffs.
• Meet or exceed monthly appointment-set and show-rate targets.

Job description

We're looking for an energetic, phone-savvy Sales BDC (Business Development Center) Representative to join our team. In this role, you'll be the first point of contact for many of our customers — handling inbound leads, following up on internet inquiries, and setting appointments for our sales team. You won't be closing deals on the floor, but you'll be the engine that keeps our sales pipeline full.

This is a great fit for someone outgoing, organized, comfortable on the phone all day, and motivated by hitting daily/weekly activity goals.

Responsibilities:

• Respond promptly to internet leads, phone inquiries, and chat/text leads
• Make outbound calls to prospective customers, past customers, and service department leads
• Schedule and confirm sales appointments for the showroom sales team
• Follow up with "be-back" and unsold customers to re-engage them
• Log all customer interactions accurately in the CRM
• Maintain a high volume of daily calls/texts/emails while keeping a friendly, professional tone
• Work closely with the sales and internet sales teams to ensure smooth handoffs
• Meet or exceed monthly appointment-set and show-rate targets

Skills required:

• Strong phone presence — confident, clear communicator, comfortable with a high call volume
• Highly organized and detail-oriented; comfortable using a CRM
• Persistent and resilient — comfortable with rejection and follow-up
• Self-motivated with a competitive, goal-driven mindset
• Prior BDC, call center, telemarketing, or customer service experience a plus (automotive experience preferred but not required)
• Basic computer proficiency (CRM systems, email, texting platforms)

What we offer:

• Competitive pay and incentives
• Medical, Dental, and Vision Insurance available after 60 days of employment
• 401(k) with Company Match
• Paid Vacation & Holidays - start earning vacation in your first week of work!
• Paid Saturday Lunch
• Opportunities for advancement
• Friendly work environment

HW Kia of West County provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, pregnancy, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.