Asset Recovery & Resolution Specialist

Truist; Charleston (WV); On-site; USD 35,000 - 52,000; Full time

Job summary

Truist Financial Corporation seeks a detail-oriented professional to process accounts secured by collateral in varying stages of default, aiming for timely resolutions across the foreclosure and repossession workflow.

You will use multiple systems to monitor cases, prepare reports, and ensure compliance with federal regulations and bank policies while maintaining professional relationships with clients, attorneys, repo agents and internal partners.

Qualifications

• High school diploma/GED required.
• 1+ years of banking, default, and/or client services experience.
• Ability to identify and resolve complex issues.
• Strong verbal, written and interpersonal skills, ability to work independently, and multi-task.
• Demonstrate basic proficiency in computer applications such as Microsoft Office software products and familiar with internal job related systems.

Responsibilities

• Independently process accounts secured by collateral that are in varying stages of default to work towards resolution.
• Prepare, review and/or analyze department reporting.
• Minimize risk by complying with Federal regulations, state laws, Bank policy and Unit procedures. Identify, mitigate or communicate any issues or concerns to appropriate parties.
• Leverage multiple systems/business tools to monitor determine/support appropriate outcomes/actions.
• Maintain positive and professional working relationships between peers, manager, clients, internal partners, and vendors (attorneys, repo agents, etc)
• Meet/exceed monthly teammate performance metrics (productive/quality) and some department level metrics as defined by manager.
• Support departmental controls for process adherence and KRI results.
• Evaluate accounts, system info and reporting to determine appropriate next steps.

Skills

Banking experience

Default/Collections experience

Problem solving

Communication skills

Multi-tasking

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Truist Financial Corporation seeks a detail-oriented professional to process accounts secured by collateral in varying stages of default, aiming for timely resolutions across the foreclosure and repossession workflow.

You will use multiple systems to monitor cases, prepare reports, and ensure compliance with federal regulations and bank policies while maintaining professional relationships with clients, attorneys, repo agents and internal partners.