Asset Protection Specialist – Retail Security

Lowe's Companies, Inc.; Fort Worth (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Lowe’s Companies, Inc. is seeking a Loss Prevention professional in Fort Worth, TX to coach teams on shrink reduction, theft deterrence, and customer service excellence.

The role focuses on partnering with leadership to analyze theft trends, implement action plans, and maintain a secure store environment. Responsibilities include monitoring entrances, applying surveillance insights, and conducting investigations while supporting law enforcement when needed.

Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement.
• If state/local requires a salesperson license, obtain or pass within 60 days of starting.

Responsibilities

• Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs.
• Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives.
• Deliver SMART customer service and ensure associates have resources to do the same.
• Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas.
• Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations.
• Conduct external theft apprehensions and interviews in accordance with laws and company policy.
• Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.
• Assist in internal investigations and provide evidence when needed.
• Validate store security measures (locks, gates, alarms) and respond to EAS and emergency exit triggers.
• Provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk.
• Respond effectively to potentially violent situations, ensuring safety and composure.

Skills

Shrink awareness

Theft deterrence

Customer service

Surveillance awareness

Education

High school diploma or GED

Tools

CCTV

EAS

Job description

Lowe’s Companies, Inc. is seeking a Loss Prevention professional in Fort Worth, TX to coach teams on shrink reduction, theft deterrence, and customer service excellence.

The role focuses on partnering with leadership to analyze theft trends, implement action plans, and maintain a secure store environment. Responsibilities include monitoring entrances, applying surveillance insights, and conducting investigations while supporting law enforcement when needed.