Brand Guardian & Customer Safety Advocate

Macy's; San Jose (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Merchandise discounts

Incentives and merit reviews

Paid time off

8 paid holidays

Health insurance and 401(k) match

Employee Assistance Program

Job summary

Macy's is hiring an Asset Protection Officer (APO). You will be the first contact for customers, maintaining a safe, welcoming environment and acting as a brand ambassador at entry points and high-traffic areas.

This entry-level role emphasizes presence with purpose: a visual deterrent, a safety supporter, and a friendly welcome. You will deter theft, assist in incidents, and support store teams to uphold hospitality and security.

Qualifications

• Flexible availability including days, evenings, weekends, and holidays.
• Read and understand employment policies and safety rules in English.
• Serve as a visible, reassuring presence to deter theft and identify suspicious behavior.
• Assist in the apprehension of shoplifters under supervision.
• Accurately document incidents—theft, accidents, and audits—timely.

Responsibilities

• Be a visible presence at high-traffic entrances to deter theft and assist customers.
• Assist in apprehension of shoplifters under direction of Asset Protection Leaders.
• Document incidents with detailed reporting for audits and investigations.
• Collaborate with store teams to promote safety and customer service.
• Ensure compliance with company policies and legal standards.

Skills

Customer service

Communication

Policy literacy

Situational awareness

Incident reporting

Team collaboration

Discretion

Technology use

Tools

Handheld devices

Cash register

Job description

Macy's is hiring an Asset Protection Officer (APO). You will be the first contact for customers, maintaining a safe, welcoming environment and acting as a brand ambassador at entry points and high-traffic areas.

This entry-level role emphasizes presence with purpose: a visual deterrent, a safety supporter, and a friendly welcome. You will deter theft, assist in incidents, and support store teams to uphold hospitality and security.