Asset Protection & Loss Prevention Detective

Macy's; Newark (DE); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking an Asset Protection Detective to join our security team. The role focuses on protecting assets while maintaining a safe, customer-centric shopping environment.

Full-time colleagues are scheduled for 30+ hours per week with weekend shifts; training, de-escalation, and report preparation are essential. The position emphasizes collaboration with store teams and law enforcement to reduce shortages.

Qualifications

• High School Diploma or equivalent.
• Ability to obtain required licenses, trainings, and certifications.
• Strong communication and teamwork skills.

Responsibilities

• Use surveillance techniques to help identify and apprehend individuals who shoplift and dishonest employees.
• Understand and leverage de-escalation tools to provide a safe and secure environment for customers and colleagues.
• Recover stolen merchandise.
• Research and provide statements and evidence to support investigations.
• Prepare reports on theft incidents, investigations, and audits.
• Maintain strict compliance with the law and company policies regarding apprehensions, searches, and evidence preservation.
• Build and maintain partnerships with store colleagues and outside groups such as law enforcement.
• Testify in court for criminal and civil cases.
• Train colleagues on protocols to help protect company assets.
• Respond to alarm conditions and work on special assignments.
• Facilitate first aid for customers and colleagues.
• Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities.

Skills

Surveillance techniques

De-escalation tools

Report writing

Court testimony

Team collaboration

Education

High School Diploma or equivalent

Job description

Macy's is seeking an Asset Protection Detective to join our security team. The role focuses on protecting assets while maintaining a safe, customer-centric shopping environment.

Full-time colleagues are scheduled for 30+ hours per week with weekend shifts; training, de-escalation, and report preparation are essential. The position emphasizes collaboration with store teams and law enforcement to reduce shortages.