Asset Protection Lead — Protect & Elevate Store Performance

Macy's; Boston (MA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health and wellness coverage

401(k) match

Paid time off

Eight paid holidays

Leadership development

Community engagement

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's in Boston is seeking an Asset Protection Captain to train and supervise staff in detecting and preventing theft, while supporting customer service within a controlled environment to maximize sales and profits.

The role emphasizes ongoing training, strong compliance with laws and policies, and collaboration with law enforcement. Full-time position with weekend shifts and comprehensive benefits are included.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years related experience.
• Strong interpersonal and communication skills.
• Ability to work flexible retail hours, including weekends.
• Must obtain and maintain required licenses and certifications.
• For New York, NY State Security Guard License may be required.

Responsibilities

• Select, train, develop, and supervise Asset Protection staff on detecting and preventing theft of company property.
• Develop, implement, and communicate programs to prevent theft amongst customers and employees.
• Participate in initial orientation and ongoing training including surveillance systems.
• Respond to customer and associate incidents to facilitate first aid and minimize company liability.
• Recover stolen merchandise and apprehend shoplifters who commit fraud or other criminal acts against the company.
• Investigate criminal violations against the person or property of any customer or associate that is committed on company premises.
• Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the AP/LP Manager.
• Be an expert of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence.
• Successfully complete all security training requirements and maintain personal certifications as required by law.
• Conduct and oversee audits to ensure sales department compliance to merchandise exposure standards and asset protection.
• Develop and maintain relationship with local law enforcement to facilitate maximum coordination for potential criminal cases.
• Testify in court concerning any case, criminal or civil, wherein the company is a party of interest to which the Asset Protection / Loss Prevention Detective is summoned.
• Works on special assignments, investigations, and surveillance as directed by Store AP/LP Manager.
• Responds to alarm conditions at assigned store.
• Perform other duties as needed.
• Regular, dependable attendance and punctuality
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Skills

Strong interpersonal skills

Self-starter

Team player

Flexibility

Communication

Education

High School Diploma or equivalent

Job description

Macy's in Boston is seeking an Asset Protection Captain to train and supervise staff in detecting and preventing theft, while supporting customer service within a controlled environment to maximize sales and profits.

The role emphasizes ongoing training, strong compliance with laws and policies, and collaboration with law enforcement. Full-time position with weekend shifts and comprehensive benefits are included.