Asset Protection & Safety Investigator

Nordstrom Inc; Saint Louis Park (MN); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement

Paid Time Off

Life Insurance

Disability Insurance

Merchandise Discount

Employee Assistance Program

Job summary

Nordstrom, Inc. in Minnesota is hiring an Asset Protection Agent to help keep customers and employees safe while protecting assets. You will work with the store Emergency Response Team, respond to incidents, and support investigations into theft and safety events.

The role requires good judgement, strong verbal and written communication, confidentiality, and flexibility to meet business needs. Experience in asset protection is preferred; training will cover security procedures, audits, and

Qualifications

• The ability to make, and be accountable for, decisions; use good judgement in a fast-paced environment.
• Have detailed, clear and concise verbal and written skills.
• Good interpersonal and communication skills.
• The ability to maintain a high level of confidentiality.
• A calm demeanor when dealing with safety issues, including dealing with individuals who engage in aggressive behavior.
• Accountability, initiative, and a high level of ownership.
• The ability to work a flexible schedule based on business needs.
• Meet any state and local licensing requirements.
• Experience in investigative, asset protection and security procedures (preferred).

Responsibilities

• Resolve theft by using good judgment and conduct quality apprehensions in high shrinkage areas while strictly adhering to policy, procedures, and AP leadership guidance.
• Identify theft trends by leveraging technology, reporting and surveillance tactics.
• Drive a shrinkage reduction culture by implementing action plans and merchandise protection standards.
• Identify, escalate, and support internal theft investigations through various methods including, but not limited to, exception-based reporting and surveillance systems.
• Investigate internal theft by gathering evidence and partnering with AP Leadership and Investigation teams.
• Use video systems to monitor theft activity and support investigations.
• Leverage RFID data to view merchandise movement at the highest level and aid item level investigations with merchandise inaccuracies.
• Maintain the general safety and security of customers, employees, and store by responding to, escalating, and reporting all store security and emergency incidents including medical emergencies.
• Support the security of our physical spaces and those within by leading security audits, participating in store meetings, and leading shrinkage awareness efforts and training within the store.
• Serve as a member of the store Emergency Response Team (ERT) and actively participate in store emergency response training, including First Aid.
• Prepare and submit prompt and complete reports for all high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents and other illegal activities, etc.
• Testify in court when summoned for criminal and/or civil cases.
• Build cross functional partnerships with store leaders, neighboring retailers, and local law enforcement.

Skills

Good judgement

Verbal communication

Written communication

Interpersonal skills

Confidentiality

Calm demeanor

Flexible schedule

State licensing

Investigation experience

Job description

Nordstrom, Inc. in Minnesota is hiring an Asset Protection Agent to help keep customers and employees safe while protecting assets. You will work with the store Emergency Response Team, respond to incidents, and support investigations into theft and safety events.

The role requires good judgement, strong verbal and written communication, confidentiality, and flexibility to meet business needs. Experience in asset protection is preferred; training will cover security procedures, audits, and