Asset Protection & Loss Prevention Lead

Lowe's Home Centers, LLC; Tennessee; On-site; USD 55,000 - 75,000; Full time

Job summary

Lowe's Home Centers, LLC is seeking an Asset Protection professional to lead shrink reduction, deter theft, and safeguard associates and customers. The role involves partnering with store leadership, conducting investigations, and ensuring compliance with laws and policies.

A strong emphasis on surveillance and incident handling is required. Responsibilities include training teams, reviewing security systems, and providing evidence for proceedings while maintaining a safe retail environment.

Qualifications

• High school diploma or GED (or equivalent experience)
• Must obtain salesperson license if required by state/local law, or pass licensing exam within 60 days of starting.

Responsibilities

• Coach and train associates on shrink awareness, theft deterrence, and customer service programs.
• Partner with Store and AP Leadership to identify theft trends and promote awareness initiatives.
• Deliver SMART customer service and ensure associates have resources to do the same.
• Maintain a safe, clean, and secure store by monitoring entrances, exits, and high-risk areas.
• Monitor activity through surveillance and tools to detect theft, fraud, and policy violations.
• Conduct external theft apprehensions and interviews per laws and company policy.
• Investigate and resolve criminal activity, maintain case files, support law enforcement and court proceedings.
• Assist in internal investigations and provide evidence when needed.
• Validate store security measures (locks, gates, alarms) and respond to EAS and emergency exit triggers.
• Provide feedback on audit/inspection findings and minimize shrink and operational risk.
• Respond to potentially violent situations, ensuring safety and composure.
• This role may be assigned additional duties in support of business needs.

Skills

Retail investigations

Security systems CCTV/EAS

Professional accreditation LPQ/LPC

Education

High school diploma or GED

Associate degree in Psychology or Criminal Justice

Tools

CCTV

EAS

Job description

Lowe's Home Centers, LLC is seeking an Asset Protection professional to lead shrink reduction, deter theft, and safeguard associates and customers. The role involves partnering with store leadership, conducting investigations, and ensuring compliance with laws and policies.

A strong emphasis on surveillance and incident handling is required. Responsibilities include training teams, reviewing security systems, and providing evidence for proceedings while maintaining a safe retail environment.