Asset Protection Lead: Shrink Deterrence & Safety

Lowe's; Kaufman (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Lowe’s is seeking an Asset Protection professional to coach associates and leaders in shrink awareness and theft deterrence, while ensuring outstanding customer service.

You will partner with Store and AP Leadership to analyze theft trends, develop actions, and drive awareness initiatives. The role requires handling investigations, maintaining safety, and enforcing policy with a focus on reducing shrink and risk.

Qualifications

• High school diploma or GED or equivalent years of experience
• Sales license if required by state/local municipality must obtain within 60 days of starting

Responsibilities

• Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs.
• Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives.
• Deliver SMART customer service and ensure associates have the resources to do the same.
• Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas.
• Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations.
• Conduct external theft apprehensions and interviews in accordance with laws and company policy.
• Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.
• Assist in internal investigations and provide evidence when needed.
• Validate store security measures (e.g., locks, gates, alarms) and respond to EAS and emergency exit triggers.
• Provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk.
• Respond effectively to potentially violent situations, ensuring safety and composure.

Skills

Leadership training

Customer service

Surveillance awareness

Policy enforcement

Retail investigations

Education

High school diploma or GED

Associate degree (preferred) Psychology or Criminal Justice

Tools

CCTV

EAS

Job description

Lowe’s is seeking an Asset Protection professional to coach associates and leaders in shrink awareness and theft deterrence, while ensuring outstanding customer service.

You will partner with Store and AP Leadership to analyze theft trends, develop actions, and drive awareness initiatives. The role requires handling investigations, maintaining safety, and enforcing policy with a focus on reducing shrink and risk.