Asset Lifecycle & Warranty Specialist

Western Governors University; Salt Lake City (UT); On-site; USD 39,000 - 57,000; Full time

Benefits offered by this job

Bonuses

Medical, dental, vision, telehealth

Health savings account and flexible 20

Wellbeing program

Discounted WGU tuition

Flexible paid time off

Job summary

Western Governors University in Salt Lake City is seeking an Associate Asset Manager to oversee device lifecycles, including deployment readiness, warranty processing, and disposal with an E-recycler. You will input asset records in ServiceNow and coordinate with vendors.

The role requires hands-on hardware knowledge, Windows/macOS familiarity, and the ability to manage stock, conduct monthly audits, and support asset accuracy initiatives with the Operations Asset Manager.

Qualifications

• High School diploma is required.
• 3 years of experience directly handling and managing laptops, tablets, peripherals, troubleshooting, maintaining, and configuring Windows & Apple devices.
• 1 year of experience in managing a warranty process with multiple vendors and stockroom maintenance.

Responsibilities

• Manage the entire Warranty Repair process for laptops & tablets.
• Clean, image, configure, deploy, and dispose of assets throughout their lifecycles as outlined by the Operations Asset Manager.
• Collaborate with Site Support & Talent Lifecycle Management, ensuring asset action items are met for the asset return policy.
• Assign laptop assets to their respective users in ServiceNow, including notes into the asset record for work done & repairs.
• Secure wipe of laptops to remove WGU data from machines for disposal.
• Coordinate and organize disposal pickups from an approved E-recycler.
• Update RAM & Storage of laptops to meet WGU standards.
• Perform monthly stockroom audits.

Skills

Laptop hardware

Warranty management

Stockroom management

Education

High School diploma

Tools

ServiceNow

Job description

Western Governors University in Salt Lake City is seeking an Associate Asset Manager to oversee device lifecycles, including deployment readiness, warranty processing, and disposal with an E-recycler. You will input asset records in ServiceNow and coordinate with vendors.

The role requires hands-on hardware knowledge, Windows/macOS familiarity, and the ability to manage stock, conduct monthly audits, and support asset accuracy initiatives with the Operations Asset Manager.