Laptop Asset Technician (Warranty & Inventory)

WGU; Salt Lake City (UT); On-site; USD 39,000 - 57,000; Full time

Benefits offered by this job

Bonuses

Medical, Dental, Vision

Health Savings Account

Flexible Spending Account

Life Insurance (basic & voluntary)

Disability coverage

Retirement savings plan

Wellbeing program

Discounted WGU tuition

Flexible paid time off

Flexible paid sick time

11 paid holidays

Parental leave

Job summary

Western Governors University in Salt Lake City is seeking a Warranty Asset Technician to manage the laptop and tablet repair lifecycle—from imaging to disposal. You will work with Site Support and Talent Lifecycle teams, documenting actions in ServiceNow.

Ideal candidates have 3+ years of hands-on hardware experience, knowledge of Windows and macOS, and proven ability to coordinate with vendors for warranty repairs and stock management. Travel up to 20% may be required.

Qualifications

• High School diploma
• 3 years of experience directly handling & managing laptops, tablets, peripherals, troubleshooting, maintaining, and configuring Windows & Apple devices.
• 2 years of experience replacing hardware components.
• 1 year of experience in managing a warranty process with multiple vendors and stockroom management/maintenance.
• A+ Certification

Responsibilities

• Manage the entire Warranty Repair process for laptops and tablets.
• Clean, image, configure, deploy, and dispose of assets throughout their lifecycles as outlined by the Operations Asset Manager.
• Collaborate with Site Support & Talent Lifecycle Management, ensuring asset action items are being met for the asset return policy.
• Assign laptop assets, to their respective users in ServiceNow. This also includes inputting notes into the asset record for work done & repairs.
• Secure wipe of laptops to remove WGU data from machines for disposal.
• Coordinating and organizing disposal pickups from an approved E-recycler.
• Updating RAM & Storage of laptops to meet WGU standards.
• Perform monthly stockroom audits.

Skills

Laptop hardware

Endpoint monitoring

Operating systems

Vendor management

Multitasking

Hardware repair

Education

A+ Certification

Tools

N-central

JAMF

Intune

Azure AD

Job description

Western Governors University in Salt Lake City is seeking a Warranty Asset Technician to manage the laptop and tablet repair lifecycle—from imaging to disposal. You will work with Site Support and Talent Lifecycle teams, documenting actions in ServiceNow.

Ideal candidates have 3+ years of hands-on hardware experience, knowledge of Windows and macOS, and proven ability to coordinate with vendors for warranty repairs and stock management. Travel up to 20% may be required.