Operations Asset Technician

WGU; Salt Lake City (UT); On-site; USD 39,000 - 57,000; Full time

Benefits offered by this job

Bonuses

Medical, Dental, Vision

Health Savings Account

Flexible Spending Account

Life Insurance (basic & voluntary)

Disability coverage

Retirement savings plan

Wellbeing program

Discounted WGU tuition

Flexible paid time off

Flexible paid sick time

11 paid holidays

Parental leave

Job summary

Western Governors University in Salt Lake City is seeking a Warranty Asset Technician to manage the laptop and tablet repair lifecycle—from imaging to disposal. You will work with Site Support and Talent Lifecycle teams, documenting actions in ServiceNow.

Ideal candidates have 3+ years of hands-on hardware experience, knowledge of Windows and macOS, and proven ability to coordinate with vendors for warranty repairs and stock management. Travel up to 20% may be required.

Qualifications

• High School diploma
• 3 years of experience directly handling & managing laptops, tablets, peripherals, troubleshooting, maintaining, and configuring Windows & Apple devices.
• 2 years of experience replacing hardware components.
• 1 year of experience in managing a warranty process with multiple vendors and stockroom management/maintenance.
• A+ Certification

Responsibilities

• Manage the entire Warranty Repair process for laptops and tablets.
• Clean, image, configure, deploy, and dispose of assets throughout their lifecycles as outlined by the Operations Asset Manager.
• Collaborate with Site Support & Talent Lifecycle Management, ensuring asset action items are being met for the asset return policy.
• Assign laptop assets, to their respective users in ServiceNow. This also includes inputting notes into the asset record for work done & repairs.
• Secure wipe of laptops to remove WGU data from machines for disposal.
• Coordinating and organizing disposal pickups from an approved E-recycler.
• Updating RAM & Storage of laptops to meet WGU standards.
• Perform monthly stockroom audits.

Skills

Laptop hardware

Endpoint monitoring

Operating systems

Vendor management

Multitasking

Hardware repair

Education

A+ Certification

Tools

N-central

JAMF

Intune

Azure AD

Job description

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

Pay Range: $28.41 - $41.25

Essential Functions and Responsibilities

• Managing the entire Warranty Repair process for laptops & tablets.
• Clean, image, configure, deploy, and dispose of assets throughout their respective lifecycles as outlined by the Operations Asset Manager.
• Collaborate with Site Support & Talent Lifecycle Management, ensuring asset action items are being met for the asset return policy.
• Assign laptop assets, to their respective users in ServiceNow. This also includes inputting notes into the asset record for work done & repairs.
• Secure wipe of laptops to remove WGU data from machines for disposal.
• Coordinating and organizing disposal pickups from an approved E-recycler.
• Updating RAM & Storage of laptops to meet WGU standards.
• Perform monthly stockroom audits.

Knowledge, Skill and Abilities

• Advanced knowledge of Laptop Hardware configurations (Lenovo ThinkPads, Apple MacBooks, and Microsoft Surface).
• Foundational knowledge of endpoint monitoring software (N-central, JAMF, Intune, and Azure AD).
• Advanced knowledge of Operating Systems (Windows 7+ and macOS 10.12+).
• Ability to manage relationships with vendors, for best practices in warranty repairs & disposals.
• Ability to multi-task, prioritize, communicate, and adapt is essential for this fast-paced team environment.
• Proven track record of safely repairing/replacing computer hardware components.

Minimum Qualifications

• High School diploma
• 3 years of experience directly handling & managing laptops, tablets, peripherals, troubleshooting, maintaining, and configuring Windows & Apple devices.
• 2 years of experience replacing hardware components.
• 1 year of experience in managing a warranty process with multiple vendors and stockroom management/maintenance.
• A+ Certification

Preferred Qualifications

• 4 years of experience directly handling & managing laptops, tablets, and peripherals, troubleshooting, maintaining, and configuring Windows & Apple devices
• 2-3 years of experience replacing hardware components, managing a warranty process with multiple vendors, managing/maintaining stockroom.
• Experience working with ServiceNow

Working Conditions

This role will require the ability to lift items up to 50 lbs. This role will be required to perform stockroom audits, which will require bending, sitting, reaching, and equipment use in storing or counting assets.

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Additional Information

• Full-Time Regular Positions (classified as regular and working 40 standard weekly hours)
• This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses
• medical, dental, vision, telehealth and mental healthcare
• health savings account and flexible spending account
• basic and voluntary life insurance
• disability coverage
• accident, critical illness and hospital indemnity supplemental coverages
• legal and identity theft coverage
• retirement savings plan
• wellbeing program
• discounted WGU tuition
• flexible paid time off for rest and relaxation with no need for accrual
• flexible paid sick time with no need for accrual
• 11 paid holidays
• other paid leaves
• up to 12 weeks of parental leave

• Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.
• Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [e-mail].
• Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.