IT Asset Lifecycle & VAS Lead

AppDirect, Inc; Utah; On-site; USD 90,000 - 130,000; Full time

Job summary

AppDirect, Inc. is seeking a Value Added Services Lead in Utah to oversee device staging, MDM enrollment, and repair/back-end workflows across imaging, warranty, and ITAD channels.

This role blends strategic oversight with hands-on execution to ensure efficient device lifecycle management. You will manage escalation for Warranty & Repair, optimize asset routing to maximize resale value, and coordinate with internal teams and clients to align VAS capabilities with evolving deployment needs.

Qualifications

• 2–3 years of experience in IT operations, device lifecycle management, warranty repair, or ITAD, with some team‑lead or supervisory responsibility.

Responsibilities

• Lead end-to-end device staging and MDM enrollment across imaging operations, including hands‑on support for PXE boot and ISO deployments when needed.
• Serve as the primary escalation point and operational backup for the Warranty & Repair team, overseeing the open‑repair queue, OEM vendor relationships, and billing compliance for both in‑warranty and out‑of‑warranty work.
• Drive ITAD throughput by routing decommissioned devices—directing high‑value assets to premium resale channels (e.g., eBay, Back Market) and bulk units to wholesale—to maximize return on retiring assets.
• Manage battery replacement queues, stock levels, and PPE supply to ensure safe, efficient processing and maximum device yield.
• Analyze and justify labor requirements across all three departments, keeping operations within defined constraints while meeting throughput targets.
• Consult with internal teams and external clients to align VAS capabilities with evolving deployment and lifecycle needs.

Skills

IT operations

Device lifecycle

Warranty repair

ITAD

Leadership

Education

CompTIA A+ certification

Tools

Intune

Jamf Pro

Apple Business Manager

Autopilot/Entra ID

Job description

AppDirect, Inc. is seeking a Value Added Services Lead in Utah to oversee device staging, MDM enrollment, and repair/back-end workflows across imaging, warranty, and ITAD channels.

This role blends strategic oversight with hands-on execution to ensure efficient device lifecycle management. You will manage escalation for Warranty & Repair, optimize asset routing to maximize resale value, and coordinate with internal teams and clients to align VAS capabilities with evolving deployment needs.