Asset & Endpoint IT Analyst

Microland Limited; Alpharetta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Microland Limited is seeking an Asset Management Analyst to provide end-to-end desktop and IT infrastructure support. You will manage tickets, install and configure desktops and peripherals, and coordinate with IT teams to ensure high system availability.

The role emphasizes hands-on hardware/network support, remote troubleshooting, and thorough documentation. A focus on onboarding/offboarding and equipment lifecycle is essential.

Qualifications

• End-to-end support for desktop systems, endpoint devices, and IT infrastructure.
• Strong ticketing and documentation skills.
• Experience with Windows OS and peripherals.

Responsibilities

• Provide technical support for desktops, laptops, and endpoint devices.
• Install, configure, and maintain desktop systems, peripherals, and software.
• Deliver hands & feet support for hardware, software, and network activities.
• Perform preventive maintenance and troubleshoot system issues.
• Manage and update support tickets with progress and resolution details.
• Set up and test desktop peripherals like monitors, printers, and accessories.
• Execute system changes as per organizational policies.
• Conduct remote troubleshooting using standard tools.
• Maintain technical documentation and coordinate with IT teams.
• Handling Onboarding, Offboarding, Laptop upgrade, Laptop replacement tickets in ServiceNow.

Skills

Team collaboration

Problem solving

Planning and prioritization

Tools

ServiceNow

Job description

Microland Limited is seeking an Asset Management Analyst to provide end-to-end desktop and IT infrastructure support. You will manage tickets, install and configure desktops and peripherals, and coordinate with IT teams to ensure high system availability.

The role emphasizes hands-on hardware/network support, remote troubleshooting, and thorough documentation. A focus on onboarding/offboarding and equipment lifecycle is essential.