Information Technology Desktop Support

Tredence Inc.; San Jose (CA); On-site; USD 75,000 - 95,000; Full time

Job summary

A technology solutions company in San Jose is seeking a detail-oriented IT Asset Management / IT Operations Executive. This role is vital in managing the complete lifecycle of IT assets, including provisioning laptops for new hires and recovering devices from exiting employees. The successful candidate will ensure efficient asset tracking, compliance with IT policies, and effective coordination of logistics for international shipments. Strong experience in IT Asset Management and operational support is essential.

Qualifications

• Experience in IT Asset Management or IT Operations is required.
• Knowledge in laptop provisioning and imaging is a must.
• Strong coordination skills for handling logistics are essential.

Responsibilities

• Provision laptops for new employees and prepare devices for onboarding.
• Coordinate international shipments of IT assets, managing documentation.
• Recover and reimage devices returned by exiting employees for reuse.

Skills

IT Asset Management

IT Operations

End User Support

Logistics Coordination

Documentation Skills

Operating Systems Knowledge

Communication Skills

Tools

Asset tracking tools

Inventory management systems

Job description

We are seeking a detail-oriented IT Asset Management / IT Operations Executive responsible for managing the complete lifecycle of IT assets. The role involves provisioning laptops for new employees, coordinating international shipments, recovering assets from exiting employees, and ensuring devices are reimaged and prepared for reuse. The candidate will play a key role in maintaining efficient asset tracking and inventory management.

Key Responsibilities

• Laptop configuration and provisioning for new joiners, ensuring devices are ready as per company standards before onboarding.
• Coordinate and manage international shipments of IT assets, including documentation, logistics coordination, and tracking.
• Handle asset recovery from exiting employees and ensure timely return of company-issued devices.
• Reimage and prepare returned devices for reissue, ensuring systems are properly wiped, updated, and compliant with company policies.
• Maintain accurate records of IT assets and ensure proper tracking across procurement, deployment, recovery, and disposal.
• Support overall IT asset lifecycle management including inventory monitoring, audits, and reporting.
• Coordinate with internal teams such as HR, IT support, and logistics to ensure smooth asset allocation and recovery.
• Ensure compliance with company IT policies and security standards during asset provisioning and reallocation.

Required Skills & Qualifications

• Experience in IT Asset Management, IT Operations, or End User Support.
• Knowledge of laptop provisioning, imaging, and device preparation processes.
• Experience with asset tracking tools or inventory management systems.
• Strong coordination skills for handling logistics and international shipments.
• Good documentation and record-keeping abilities.
• Basic knowledge of operating systems, device configuration, and IT security practices.
• Strong organizational and communication skills.