Asset Management Analyst

Microland Limited; Alpharetta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Microland Limited is seeking an Asset Management Analyst to provide end-to-end desktop and IT infrastructure support. You will manage tickets, install and configure desktops and peripherals, and coordinate with IT teams to ensure high system availability.

The role emphasizes hands-on hardware/network support, remote troubleshooting, and thorough documentation. A focus on onboarding/offboarding and equipment lifecycle is essential.

Qualifications

• End-to-end support for desktop systems, endpoint devices, and IT infrastructure.
• Strong ticketing and documentation skills.
• Experience with Windows OS and peripherals.

Responsibilities

• Provide technical support for desktops, laptops, and endpoint devices.
• Install, configure, and maintain desktop systems, peripherals, and software.
• Deliver hands & feet support for hardware, software, and network activities.
• Perform preventive maintenance and troubleshoot system issues.
• Manage and update support tickets with progress and resolution details.
• Set up and test desktop peripherals like monitors, printers, and accessories.
• Execute system changes as per organizational policies.
• Conduct remote troubleshooting using standard tools.
• Maintain technical documentation and coordinate with IT teams.
• Handling Onboarding, Offboarding, Laptop upgrade, Laptop replacement tickets in ServiceNow.

Skills

Team collaboration

Problem solving

Planning and prioritization

Tools

ServiceNow

Job description

Microland is the world's leading AI-first, platform-driven technology infrastructure services company. We’re a 36-year-old organization serving clients in over 100 locations globally.

Microland’s driving ambition is to provide our clients with innovation, the best technologies, and strategies for adopting the next generation of digital infrastructure. We lead with our platforms under the umbrella of Intelligeni. Large enterprises rely on Microland to manage and transform their mission-critical infrastructure. 55% of our revenue comes from the North America region, 35% from EMEA, and 10% from APAC.

Visit www.microland.com for more details.

Visit www.microland.com for more details.

• Role: Asset Management Analyst

Job Description

Role Overview

The Field Services Support Engineer is responsible for providing end-to-end support for desktop systems, endpoint devices, and IT infrastructure to ensure high system availability and performance aligned with business requirements.

Key Responsibilities

• Provide technical support for desktops, laptops, and endpoint devices.
• Install, configure, and maintain desktop systems, peripherals, and software.
• Deliver hands & feet support for hardware, software, and network activities.
• Perform preventive maintenance and troubleshoot system issues.
• Manage and update support tickets with progress and resolution details.
• Set up and test desktop peripherals like monitors, printers, and accessories.
• Execute system changes as per organizational policies.
• Conduct remote troubleshooting using standard tools.
• Maintain technical documentation and coordinate with IT teams.
• Handling Onboarding, Offboarding, Laptop upgrade, Laptop replacement tickets in ServiceNow.
• Creating shipping label for both Onboarding and Offboarding, To drop laptop in UPS to user.

Technical Skills

Hardware & Networking

• Identify IT assets and endpoint devices.
• Install and configure desktops, laptops, and peripherals.
• Troubleshoot hardware issues and connectivity problems.

Windows Operating Systems

• Install and troubleshoot Windows OS (7/10/11).
• Manage application installations and domain configurations.
• Perform disk management and system monitoring.
• Configure and troubleshoot email clients.
• Resolve connectivity and synchronization issues.
• Troubleshoot printers and coordinate with vendors.
• Understand backup tools and resolve backup issues.
• Support AV and conferencing systems.
• Install antivirus and apply patches as required.

• Team collaboration
• Problem solving
• Planning and prioritization

(EEO) Microland is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Microland maintains a smoke-free workplace to ensure a healthy and safe environment for all employees.