ASRS Field Service Engineer - On-Site Support & Training

Kardex; Michigan; On-site; USD 65,000 - 90,000; Full time

Job summary

Kardex AutoStore in Michigan seeks a Field Service Engineer to support active customer sites, perform system commissioning and testing, and lead on-site troubleshooting and training. The role emphasizes strong communication, problem solving, and documentation, with substantial travel to sites for project work.

You will engage with customers to ensure high system availability, deliver clear technical guidance, and contribute to successful handover and ramp-up activities across AutoStore

Qualifications

• Technical background in automation, electromechanical systems, robotics, or intralogistics (preferred).
• Strong troubleshooting skills and ability to work independently.
• Excellent customer communication and service mindset.
• Ability to read and interpret technical documentation.
• Experience with commissioning, maintenance, or service engineering is an advantage.

Responsibilities

• Customer site support — Maintain active customer sites for highest system availability.
• System commissioning — Perform commissioning and testing of hardware/software before handover.
• Troubleshooting events — Handle issues via remote ticketing and on-site help.
• Documentation creation — Produce detailed SOPs and resolution methods.
• Customer training — Deliver initial and ongoing training for end users and maintenance teams.
• Ramp-up support — Assist during post-handover ramp-up of new projects.
• Travel requirements — Travel to project sites about a week; total travel 60–70%.

Skills

Technical background

Troubleshooting

Customer communication

Technical documentation

Commissioning/maintenance

Job description

Kardex AutoStore in Michigan seeks a Field Service Engineer to support active customer sites, perform system commissioning and testing, and lead on-site troubleshooting and training. The role emphasizes strong communication, problem solving, and documentation, with substantial travel to sites for project work.

You will engage with customers to ensure high system availability, deliver clear technical guidance, and contribute to successful handover and ramp-up activities across AutoStore