Field Service Engineer

Kardex Group; Cincinnati (OH); On-site; USD 65,000 - 85,000; Full time

Job summary

Kardex Group is looking for a Field Service Engineer based in Cincinnati, Ohio. In this role, you'll support active customer sites, ensuring high levels of system availability and stability.

Your responsibilities will include conducting preventive maintenance, troubleshooting technical issues, and providing training. You will also travel to customer locations frequently, with estimated travel at 60-70%, making this a dynamic customer-facing position.

Qualifications

• Experience with customer-facing support roles.
• Ability to troubleshoot technical issues.
• Strong documentation skills for creating best practices and SOPs.

Responsibilities

• Conduct preventive maintenance on customer sites.
• Perform troubleshooting and resolution of technical issues.
• Provide training for customer end users and maintenance personnel.
• Travel to project sites for up to a week at a time.

Skills

Strong communication skills

Customer service skills

Technical skills

Organizational skills

Troubleshooting skills

Job description

## Field Service EngineerApplyremote type: Remotelocations: Cincinnatitime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: August 10, 2026 (30+ days left to apply)job requisition id: JR104796The Service Engineer is a critical part of the support team who is responsible for the on-going support of active customer sites. He/she will conduct preventive maintenance, resolve technical issues remotely and at customer sites, lead training efforts, and perform commissioning and testing of the AutoStore system. Support will be focused on the AutoStore product but could include additional third-party systems and integrations based on the specific customer site. This is a customer-facing position. The candidate will need strong communication, customer service, technical, organizational, and troubleshooting skills. This position is key to maintaining high levels of customer satisfaction and fostering strong customer relationships, which is vital to our overall business success.**Your tasks**Support active customer sites with the objective to achieve the highest level of system availability and stability as possible.Perform commissioning and testing of all hardware and software aspects of the AutoStore system prior to handover to the customer.When a customer support event occurs, this role supports through troubleshooting and resolution of issue(s) both remotely through our ticketing system and on-site at the customer’s location.Create detailed documentation to inform internal and external contacts of best practices, standard operating procedures, and issue-resolution techniques.Provide initial and as-needed training for customer end users and maintenance personnel on the AutoStore and any Kardex-supplied subsystems.Help support the customer during the post-handover ramp-up period of a project.Travel to project sites, sometimes for about a week in one trip. Total travel estimate is 60-70%.