Field Service Engineer: Remote & On-Site Support Specialist

Kardex Group; Cincinnati (OH); On-site; USD 65,000 - 85,000; Full time

Job summary

Kardex Group is looking for a Field Service Engineer based in Cincinnati, Ohio. In this role, you'll support active customer sites, ensuring high levels of system availability and stability.

Your responsibilities will include conducting preventive maintenance, troubleshooting technical issues, and providing training. You will also travel to customer locations frequently, with estimated travel at 60-70%, making this a dynamic customer-facing position.

Qualifications

• Experience with customer-facing support roles.
• Ability to troubleshoot technical issues.
• Strong documentation skills for creating best practices and SOPs.

Responsibilities

• Conduct preventive maintenance on customer sites.
• Perform troubleshooting and resolution of technical issues.
• Provide training for customer end users and maintenance personnel.
• Travel to project sites for up to a week at a time.

Skills

Strong communication skills

Customer service skills

Technical skills

Organizational skills

Troubleshooting skills

Job description

Kardex Group is looking for a Field Service Engineer based in Cincinnati, Ohio. In this role, you'll support active customer sites, ensuring high levels of system availability and stability.

Your responsibilities will include conducting preventive maintenance, troubleshooting technical issues, and providing training. You will also travel to customer locations frequently, with estimated travel at 60-70%, making this a dynamic customer-facing position.