Field Service Engineer

Kardex; Michigan; On-site; USD 65,000 - 90,000; Full time

Job summary

Kardex AutoStore in Michigan seeks a Field Service Engineer to support active customer sites, perform system commissioning and testing, and lead on-site troubleshooting and training. The role emphasizes strong communication, problem solving, and documentation, with substantial travel to sites for project work.

You will engage with customers to ensure high system availability, deliver clear technical guidance, and contribute to successful handover and ramp-up activities across AutoStore

Qualifications

• Technical background in automation, electromechanical systems, robotics, or intralogistics (preferred).
• Strong troubleshooting skills and ability to work independently.
• Excellent customer communication and service mindset.
• Ability to read and interpret technical documentation.
• Experience with commissioning, maintenance, or service engineering is an advantage.

Responsibilities

• Customer site support — Maintain active customer sites for highest system availability.
• System commissioning — Perform commissioning and testing of hardware/software before handover.
• Troubleshooting events — Handle issues via remote ticketing and on-site help.
• Documentation creation — Produce detailed SOPs and resolution methods.
• Customer training — Deliver initial and ongoing training for end users and maintenance teams.
• Ramp-up support — Assist during post-handover ramp-up of new projects.
• Travel requirements — Travel to project sites about a week; total travel 60–70%.

Skills

Technical background

Troubleshooting

Customer communication

Technical documentation

Commissioning/maintenance

Job description

The Kardex Group is one of the world's leading manufacturers of dynamic storage, retrieval and distribution systems. Our more than 3,000 employees worldwide develop and manufacture logistics solutions that are used in many different sectors such as industrial manufacturing, retail and administration.

Kardex AutoStore is a global leader in high-speed Automatic Storage and Retrieval Systems (ASRS)—boosting storage capacity by up to four times. Trusted worldwide, our cutting-edge technology strengthens Kardex’s portfolio of advanced intralogistics solutions, helping businesses achieve smarter, faster, and more efficient order fulfillment.

The Field Service Engineer is a critical part of the support team who is responsible for the on-going support of active customer sites. He/she will conduct preventive maintenance, resolve technical issues remotely and at customer sites, lead training efforts, and perform commissioning and testing of the AutoStore system. Support will be focused on the AutoStore product but could include additional third‑party systems and integrations based on the specific customer site.

This is a customer‑facing position. The candidate will need strong communication, customer service, technical, organizational, and troubleshooting skills. This position is key to maintaining high levels of customer satisfaction and fostering strong customer relationships, which is vital to our overall business success.

• Customer site support — Maintain active customer sites to ensure the highest possible system availability and stability.
• System commissioning — Perform commissioning and testing of all AutoStore hardware and software before customer handover.
• Troubleshooting events — Handle customer support issues through remote ticketing and on‑site troubleshooting.
• Documentation creation — Produce detailed documentation covering best practices, SOPs, and resolution methods.
• Customer training — Deliver initial and ongoing training for end users and maintenance teams on AutoStore and Kardex subsystems.
• Ramp‑up support — Assist customers during the post‑handover ramp‑up phase of new projects.
• Travel requirements — Travel to project sites for trips of about a week; total travel 60–70%.

Your profile

• Technical Background in automation, electromechanical systems, robotics, or intralogistics (preferred).
• Strong troubleshooting skills and ability to work independently.
• Excellent customer communication and service mindset.
• Ability to read and interpret technical documentation.
• Experience with commissioning, maintenance, or service engineering is an advantage.