Aspen Luxury Concierge: Personalized Guest Experiences

The Westin Riverfront Resort & Spa; Aspen (CO); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Paid Sick Time

Wellness Benefits

Employee Assistance Program

Ski Pass

Employee Discounts

Professional Development

Career Growth

Sabbatical Program

Job summary

The Aspen Mountain Residences in Aspen, CO is seeking a personable Concierge to deliver exceptional, personalized service to guests and owners. You will anticipate needs, coordinate dining, transportation, and activities, and build relationships while collaborating with Front Desk, Valet, Housekeeping, and other teams.

Ideal candidates have hospitality experience, excellent communication, and a proactive approach to creating memorable experiences in a luxury residential setting.

Qualifications

• Previous hospitality or guest services experience preferred.
• Excellent communication and interpersonal skills.
• Ability to manage multiple guest requests efficiently.
• Strong attention to detail and confidentiality.

Responsibilities

• Deliver personalized service by warmly welcoming guests and owners, anticipating needs, and creating memorable experiences.
• Maintain an active presence throughout the lobby and property, proactively assisting guests.
• Arrange and coordinate dining reservations, transportation, activities, appointments, tickets, and events.
• Build genuine relationships by understanding preferences and following through on requests.
• Collaborate with Front Desk, Valet/Bellman, Housekeeping, Engineering, and other departments for seamless service.
• Maintain knowledge of property amenities, local attractions, and events.
• Respond professionally to inquiries, concerns, and emails with discretion.
• Develop relationships with local businesses to enhance guest experiences.
• Document and track guest requests using property systems with confidentiality.
• Support daily operations and keep the concierge area organized and welcoming.

Skills

Guest service

Communication

Proactive

Organization

Multitasking

Discretion

Education

High school diploma or equivalent; college degree preferred.

Job description

The Aspen Mountain Residences in Aspen, CO is seeking a personable Concierge to deliver exceptional, personalized service to guests and owners. You will anticipate needs, coordinate dining, transportation, and activities, and build relationships while collaborating with Front Desk, Valet, Housekeeping, and other teams.

Ideal candidates have hospitality experience, excellent communication, and a proactive approach to creating memorable experiences in a luxury residential setting.