Concierge - The Aspen Mountain Residences

East West Hospitality; Aspen (CO); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

401(k) Plan with Company Match

Paid Time Off

Paid Sick Time

Wellness Benefits

Employee Assistance Program

Ski Pass or Equivalent Bonus

Employee Referral Program

Professional Development & Career Grow

Employee Discounts

Sabbatical Program

Job summary

East West Hospitality seeks a personable Concierge for The Aspen Mountain Residences in Aspen, Colorado. You will warmly welcome guests and owners, anticipate needs, and coordinate personalized services to create memorable experiences.

The role involves close collaboration with multiple departments to ensure seamless service and timely resolution of requests. Ideal candidates have hospitality experience, excellent communication, and a proactive, guest-centered mindset.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Experience in hospitality or guest services is required; luxury setting preferred.
• Excellent communication and interpersonal skills for guest interactions.

Responsibilities

• Welcome guests and owners, anticipate needs, and coordinate personalized services.
• Arrange dining reservations, transportation, activities, tickets and events.
• Collaborate with Front Desk and other departments to ensure seamless service.
• Maintain knowledge of property amenities and local attractions for recommendations.
• Document guest requests accurately in property systems and follow up.

Skills

Excellent communication

Guest service orientation

Interpersonal skills

Education

High school diploma or equivalent

College degree preferred

Tools

Computers & office tech

Job description

Concierge - The Aspen Mountain Residences

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.We hope you'll consider joining us!

About the Role

The Aspen Mountain Residences, located in beautiful Aspen, Colorado, is seeking a personable, proactive, and service-oriented Concierge to join our team! In this role, you will create exceptional guest and owner experiences by anticipating needs, coordinating personalized services, and providing thoughtful recommendations that make every stay memorable.

As a key member of our guest services team, you will be a welcoming and engaging presence throughout the property, building genuine relationships with guests and owners while collaborating with internal departments and local partners. The ideal candidate enjoys connecting with people, takes initiative, and is passionate about delivering outstanding hospitality in a luxury residential environment.

• Job Location: The Aspen Mountain Residences - Aspen, CO
• Pay Rate: $26.00/ Hourly
• Employment Status: Full -Time Year Round
• Start Date: ASAP
• Applications Deadline: 11/30/2026

What You'll Do

• Deliver exceptional, personalized service by warmly welcoming guests and owners, anticipating their needs, and creating memorable experiences.
• Maintain an active and engaging presence throughout the lobby and property, proactively approaching guests and providing hands-on assistance.
• Arrange and coordinate dining reservations, transportation, recreational activities, appointments, tickets, special events, and other personalized experiences.
• Build genuine relationships with guests and owners by understanding their preferences, offering thoughtful recommendations, and following through on requests.
• Collaborate with Front Desk, Valet/Bellman, Housekeeping, Engineering, and other departments to ensure seamless service and timely resolution of guest needs.
• Maintain current knowledge of property amenities, local attractions, restaurants, seasonal activities, transportation options, and community events.
• Respond professionally to guest inquiries, concerns, phone calls, and emails, resolving issues with discretion and sound judgment.
• Develop and maintain positive relationships with local businesses, vendors, and activity providers to enhance guest experiences.
• Accurately document, track, and follow up on guest requests using property systems while maintaining confidentiality and attention to detail.
• Support daily operations, maintain an organized and welcoming concierge area, and assist other departments as needed to uphold service standards.

About You

• High school diploma or equivalent required; college degree preferred.
• Previous experience in hospitality or guest services required; concierge, front desk, luxury hotel, or resort experience preferred.
• Excellent communication and interpersonal skills with a genuine passion for providing exceptional customer service.
• Strong organizational skills, attention to detail, and the ability to manage multiple guest requests efficiently.
• Proactive, approachable, and comfortable engaging with guests throughout the property rather than remaining solely at the concierge desk.
• Ability to resolve guest concerns professionally, exercise sound judgment, and maintain confidentiality.
• Proficiency with computers and office technology, with the ability to learn property-specific systems.
• Knowledge of Aspen and surrounding attractions, restaurants, and recreational experiences is a plus.
• Flexible availability to work mornings, evenings, weekends, and holidays based on operational needs.

Eligible employees may enjoy a variety of benefits and perks, including:

• 401(k) Plan with Company Match
• Paid Time Off & Paid Sick Time
• Wellness Benefits & Employee Assistance Program
• Ski Pass or Equivalent Bonus
• Employee Referral Program
• Professional Development & Career Growth Opportunities
• Employee Discounts
• Sabbatical Program

Benefits and perks are subject to eligibility requirements and applicable company policies.

Why Join Us

At The Aspen Mountain Residences, hospitality is more than a service - it's about creating meaningful connections and unforgettable experiences. Our team takes pride in delivering personalized service while fostering a welcoming, collaborative, and supportive environment for guests, owners, and colleagues.

As part of East West Hospitality, you'll have the opportunity to grow professionally, build valuable relationships, and contribute to a company that values integrity, teamwork, community involvement, and genuine hospitality. Join us and make a lasting impact in one of Colorado's premier mountain destinations!

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.

East West Hospitality is an equal opportunity employer and participates in E-Verify.