Concierge - The Aspen Mountain Residences

The Westin Riverfront Resort & Spa; Aspen (CO); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Paid Sick Time

Wellness Benefits

Employee Assistance Program

Ski Pass

Employee Discounts

Professional Development

Career Growth

Sabbatical Program

Job summary

The Aspen Mountain Residences in Aspen, CO is seeking a personable Concierge to deliver exceptional, personalized service to guests and owners. You will anticipate needs, coordinate dining, transportation, and activities, and build relationships while collaborating with Front Desk, Valet, Housekeeping, and other teams.

Ideal candidates have hospitality experience, excellent communication, and a proactive approach to creating memorable experiences in a luxury residential setting.

Qualifications

• Previous hospitality or guest services experience preferred.
• Excellent communication and interpersonal skills.
• Ability to manage multiple guest requests efficiently.
• Strong attention to detail and confidentiality.

Responsibilities

• Deliver personalized service by warmly welcoming guests and owners, anticipating needs, and creating memorable experiences.
• Maintain an active presence throughout the lobby and property, proactively assisting guests.
• Arrange and coordinate dining reservations, transportation, activities, appointments, tickets, and events.
• Build genuine relationships by understanding preferences and following through on requests.
• Collaborate with Front Desk, Valet/Bellman, Housekeeping, Engineering, and other departments for seamless service.
• Maintain knowledge of property amenities, local attractions, and events.
• Respond professionally to inquiries, concerns, and emails with discretion.
• Develop relationships with local businesses to enhance guest experiences.
• Document and track guest requests using property systems with confidentiality.
• Support daily operations and keep the concierge area organized and welcoming.

Skills

Guest service

Communication

Proactive

Organization

Multitasking

Discretion

Education

High school diploma or equivalent; college degree preferred.

Job description

About the Role

The Aspen Mountain Residences, located in beautiful Aspen, Colorado, is seeking a personable, proactive, and service-oriented Concierge to join our team! In this role, you will create exceptional guest and owner experiences by anticipating needs, coordinating personalized services, and providing thoughtful recommendations that make every stay memorable.

As a key member of our guest services team, you will be a welcoming and engaging presence throughout the property, building genuine relationships with guests and owners while collaborating with internal departments and local partners. The ideal candidate enjoys connecting with people, takes initiative, and is passionate about delivering outstanding hospitality in a luxury residential environment.

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  • Job Location: The Aspen Mountain Residences - Aspen, CO
  
  
  • Pay Rate: $26.00/ Hourly
  
  
  • Schedule: Flexible schedule, including mornings, evenings, weekends, and holidays
  
  
  • Employment Status: Full -Time Year Round
  
  
  • Start Date: ASAP
  
  
  • Applications Deadline: 11/30/2026
  
  
  
  

What You'll Do

• Deliver exceptional, personalized service by warmly welcoming guests and owners, anticipating their needs, and creating memorable experiences.


• Maintain an active and engaging presence throughout the lobby and property, proactively approaching guests and providing hands-on assistance.


• Arrange and coordinate dining reservations, transportation, recreational activities, appointments, tickets, special events, and other personalized experiences.


• Build genuine relationships with guests and owners by understanding their preferences, offering thoughtful recommendations, and following through on requests.


• Collaborate with Front Desk, Valet/Bellman, Housekeeping, Engineering, and other departments to ensure seamless service and timely resolution of guest needs.


• Maintain current knowledge of property amenities, local attractions, restaurants, seasonal activities, transportation options, and community events.


• Respond professionally to guest inquiries, concerns, phone calls, and emails, resolving issues with discretion and sound judgment.


• Develop and maintain positive relationships with local businesses, vendors, and activity providers to enhance guest experiences.


• Accurately document, track, and follow up on guest requests using property systems while maintaining confidentiality and attention to detail.


• Support daily operations, maintain an organized and welcoming concierge area, and assist other departments as needed to uphold service standards.

About You

• High school diploma or equivalent required; college degree preferred.


• Previous experience in hospitality or guest services required; concierge, front desk, luxury hotel, or resort experience preferred.


• Excellent communication and interpersonal skills with a genuine passion for providing exceptional customer service.


• Strong organizational skills, attention to detail, and the ability to manage multiple guest requests efficiently.


• Proactive, approachable, and comfortable engaging with guests throughout the property rather than remaining solely at the concierge desk.


• Ability to resolve guest concerns professionally, exercise sound judgment, and maintain confidentiality.


• Proficiency with computers and office technology, with the ability to learn property-specific systems.


• Knowledge of Aspen and surrounding attractions, restaurants, and recreational experiences is a plus.


• Flexible availability to work mornings, evenings, weekends, and holidays based on operational needs.

Benefits & Perks

Eligible employees may enjoy a variety of benefits and perks, including:

• Medical, Dental & Vision Insurance


• 401(k) Plan with Company Match


• Paid Time Off & Paid Sick Time


• Wellness Benefits & Employee Assistance Program


• Ski Pass or Equivalent Bonus


• Employee Referral Program


• Professional Development & Career Growth Opportunities


• Employee Discounts


• Sabbatical Program

Benefits and perks are subject to eligibility requirements and applicable company policies.

Why Join Us

At The Aspen Mountain Residences, hospitality is more than a service- it's about creating meaningful connections and unforgettable experiences. Our team takes pride in delivering personalized service while fostering a welcoming, collaborative, and supportive environment for guests, owners, and colleagues.

As part of East West Hospitality, you'll have the opportunity to grow professionally, build valuable relationships, and contribute to a company that values integrity, teamwork, community involvement, and genuine hospitality. Join us and make a lasting impact in one of Colorado’s premier mountain destinations!

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.

East West Hospitality is an equal opportunity employer and participates in E-Verify.