Head Concierge - Drive Elite Guest Experience

Auberge Resorts Collection; Aspen (CO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Medical plan

Dental plan

Vision plan

401(k) with employer contribution

Health and Flexible Spending Account

Employee Assistance Program

Stay discounts

Job summary

Auberge Resorts Aspen Inc in Aspen is seeking a Lead Concierge to set the standard for service, guide the concierge team, and elevate every guest experience.

You will engage guests personally, tailor recommendations, collaborate with hotel departments, and mentor staff to deliver seamless, memorable stays. This is a full-time on-site role with comprehensive benefits and growth opportunities.

Qualifications

• Minimum 1 year experience as a Concierge, or similar role
• Experience at a luxury hospitality property is preferred.

Responsibilities

• Lead and mentor the concierge team, providing direction, training, and support to ensure a high level of service and professionalism.
• Personally engage with guests, understanding their preferences, needs, and expectations, and providing expert advice and assistance.
• Coordinate with various hotel departments to fulfill guest requests, reservations, and arrangements, ensuring a seamless and enjoyable experience.
• Conduct training sessions for the concierge team, keeping them informed about local attractions, events, and hospitality trends to enhance their knowledge and service delivery.
• Handle escalated guest concerns or issues, finding effective solutions and ensuring a positive outcome, while maintaining a high level of guest satisfaction.

Job description

Auberge Resorts Aspen Inc in Aspen is seeking a Lead Concierge to set the standard for service, guide the concierge team, and elevate every guest experience.

You will engage guests personally, tailor recommendations, collaborate with hotel departments, and mentor staff to deliver seamless, memorable stays. This is a full-time on-site role with comprehensive benefits and growth opportunities.