ASM: Lead Customer Success & Store Growth

CCF Family of Brands; Lawrenceville (GA); Hybrid; USD 33,000 - 42,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Cross-brand training

Key holder program

Performance-based advancement

Educational reimbursement

Medical insurance options including HS

401(k) with company match

Life and AD&D insurance

Discount marketplace

Paid time off (12 days first year)

Job summary

TitleMax in Lawrenceville, GA is seeking an Assistant Store Manager to support customers, lead store operations, and drive growth. You will manage daily activities, coach team members, and help ensure compliance with policies while delivering strong customer service.

The role requires at least 1 year in customer service or retail, leadership experience, and good communication skills. Expect a full-time schedule with in-person work and opportunities for advancement within the TitleMax family.

Qualifications

• High school diploma or equivalent required.
• At least 1 year in customer service, sales, or retail.
• Minimum 3 months of supervisory or leadership experience.
• Excellent verbal and written communication skills.
• Must be able to use a POS system and basic software applications.

Responsibilities

• Maximize customer success by offering financial services that fit their needs.
• Assess risk of financial transactions and process loan/pawn applications and check cashing.
• Complete daily call campaigns to market services and build relationships.
• Oversee account management and recovery processes with focus on customer service.
• Maintain POS data accuracy and security, and support leadership with coaching.

Skills

Customer service

Sales

Retail

Leadership

Verbal communication

Written communication

POS system

Microsoft Office

18+ age

Background checks

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

TitleMax in Lawrenceville, GA is seeking an Assistant Store Manager to support customers, lead store operations, and drive growth. You will manage daily activities, coach team members, and help ensure compliance with policies while delivering strong customer service.

The role requires at least 1 year in customer service or retail, leadership experience, and good communication skills. Expect a full-time schedule with in-person work and opportunities for advancement within the TitleMax family.