Asesor de Servicio Automotriz — Experiencia al Cliente

Integrity 1st Car Pros - North Dallas Location; Dallas (TX); On-site; USD 40,000 - 62,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

Bonus based on performance

Opportunity for advancement

Profit sharing

Job summary

Integrity 1st Car Pros is a customer-focused auto service shop in Dallas seeking a Service Advisor to guide clients through the repair process. You will greet customers, document vehicle issues, and present repair options with clear timelines.

The role emphasizes strong communication, teamwork with technicians, and upselling preventive maintenance to meet customer needs while maintaining trust and integrity in every interaction.

Qualifications

• Experience as a Service Advisor or automotive customer service role is preferred.
• Strong knowledge of automotive repair and maintenance services is required.
• Excellent communication and customer relationship skills are essential.

Responsibilities

• Greet customers and serve as the primary contact throughout the vehicle service process.
• Listen to concerns, document issues, and communicate repair recommendations.
• Prepare and present repair orders, cost estimates, and timelines.
• Coordinate with technicians to ensure timely completion of repairs and obtain updates.
• Upsell and recommend preventive maintenance based on vehicle needs.
• Handle inquiries and resolve customer concerns with professionalism and urgency.

Skills

Customer service

Communication

Multitasking

Problem solving

Sales awareness

Tools

DMS platforms

Job description

Integrity 1st Car Pros is a customer-focused auto service shop in Dallas seeking a Service Advisor to guide clients through the repair process. You will greet customers, document vehicle issues, and present repair options with clear timelines.

The role emphasizes strong communication, teamwork with technicians, and upselling preventive maintenance to meet customer needs while maintaining trust and integrity in every interaction.