Asesor de Servicio

Integrity 1st Car Pros - North Dallas Location; Dallas (TX); On-site; USD 40,000 - 62,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

Bonus based on performance

Opportunity for advancement

Profit sharing

Job summary

Integrity 1st Car Pros is a customer-focused auto service shop in Dallas seeking a Service Advisor to guide clients through the repair process. You will greet customers, document vehicle issues, and present repair options with clear timelines.

The role emphasizes strong communication, teamwork with technicians, and upselling preventive maintenance to meet customer needs while maintaining trust and integrity in every interaction.

Qualifications

• Experience as a Service Advisor or automotive customer service role is preferred.
• Strong knowledge of automotive repair and maintenance services is required.
• Excellent communication and customer relationship skills are essential.

Responsibilities

• Greet customers and serve as the primary contact throughout the vehicle service process.
• Listen to concerns, document issues, and communicate repair recommendations.
• Prepare and present repair orders, cost estimates, and timelines.
• Coordinate with technicians to ensure timely completion of repairs and obtain updates.
• Upsell and recommend preventive maintenance based on vehicle needs.
• Handle inquiries and resolve customer concerns with professionalism and urgency.

Skills

Customer service

Communication

Multitasking

Problem solving

Sales awareness

Tools

DMS platforms

Job description

Benefits

• Employee discounts
• Health insurance
• Bonus based on performance
• Opportunity for advancement
• Profit sharing

About the Role

Integrity 1st Car Pros is looking for a motivated and customer-focused Service Advisor to join our growing team at our North Dallas location! This is your opportunity to be the face of a trusted automotive service brand, guiding customers through their vehicle repair experience with confidence and care.

Responsibilities

• Greet customers and serve as the primary point of contact throughout the vehicle service process
• Listen to customer concerns, accurately document vehicle issues, and communicate repair recommendations
• Prepare and present repair orders, cost estimates, and service timelines
• Coordinate with technicians to ensure timely and accurate completion of repairsFollow up with customers on vehicle status updates and obtain approvals for additional work
• Upsell and recommend preventive maintenance services based on vehicle needs
• Handle customer inquiries, concerns, and complaints with professionalism and urgency

Requirements

• Prior experience as a Service Advisor or in an automotive customer service role preferred
• Strong knowledge of automotive repair and maintenance services
• Excellent communication, interpersonal, and customer relationship skills
• Ability to multitask in a fast-paced service environment
• Experience with auto shop management software or DMS platforms is a plus
• Valid driver's license with a clean driving record
• A team-first attitude with a commitment to honesty and integrity

About Us

Integrity 1st Car Pros has built a reputation in the Dallas area on a foundation of honesty, quality workmanship, and exceptional customer service. Our customers keep coming back because they trust us — and our team members thrive because we treat everyone like family. Come join a shop where doing the right thing isn't just a motto, it's how we do business every day.