Arts Center Programs & Visitor Experience Lead

City-of-Concor; Concord (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

City-of-Concor in Concord, NC is seeking an Administrative and Operations Support role to ensure smooth daily operations at the ClearWater Arts Center and Ceramics Center. You will assist with registrations, facility reservations, and provide frontline customer service.

The position involves coordinating events, managing participant rosters, and aiding technical staff with kiln operations and studio tasks. A valid NC driver's license is preferred and occasional manual tasks are required.

Qualifications

• Knowledge of art center operations.
• Understanding of public recreation, personal health and hygiene.
• First Aid practices and techniques.
• Prioritize work assignments.
• Customer service principles.
• Applicable local, state, and federal laws, rules, and regulations.

Responsibilities

• Assist customers with registration for programs and facility reservations, in-person or by phone.
• Monitor groups and track instructors and participants, confirm registrations, enforce rules, and deliver rosters.
• Record participations for performance reporting.
• Greet participants, direct them to classrooms, answer phones, and address concerns.
• Assist with facility setup, maintenance, cleanliness, and equipment organization.
• Support special events setup and breakdown.
• Process registrations, create accounts, issue ID cards, and handle frontline transactions with accuracy.
• Deliver public gallery tours to showcase Concord as an arts destination.
• Assist with loading/unloading kilns and handling ceramic pieces during workshops.
• Distribute clay, track inventory, stir glazes, and launder towels.
• Maintain supply order checklists and organize storage and waste-disposal workflows.

Skills

Customer service

Prioritization

First Aid

Public recreation knowledge

Job description

City-of-Concor in Concord, NC is seeking an Administrative and Operations Support role to ensure smooth daily operations at the ClearWater Arts Center and Ceramics Center. You will assist with registrations, facility reservations, and provide frontline customer service.

The position involves coordinating events, managing participant rosters, and aiding technical staff with kiln operations and studio tasks. A valid NC driver's license is preferred and occasional manual tasks are required.